LondonPhones
Instructor
How do I program so that the client has a visual on their PC screen of the CC features - calls in queue/longest wait time/agents logged in etc.
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Call centre application 1
- Thread starter LondonPhones
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phoneguy610
Programmer
are you talking about the wallboard
you must download and install ip viewer
you must download and install ip viewer
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- #3
LondonPhones
Instructor
Sorry, I am at a disadvantage here. Client claims she was always
able to see this information on her screen - not sure what has
changed that would disable this feature (traditionally I would
put on set keys)?? I do not have history with this client - was just on site for another issue.
able to see this information on her screen - not sure what has
changed that would disable this feature (traditionally I would
put on set keys)?? I do not have history with this client - was just on site for another issue.
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1
- #4
phoneguy610
Programmer
the pc she uses it on must have a static ip... it has been a little while since i set one up but off memory you need to configure the static ip of her machine in ip viewer programming
if the ip address of her machine has changed that could cause the wallboard to not work
if the ip address of her machine has changed that could cause the wallboard to not work
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