AWFOS 5.2 login and password by default 2

[ALLAN1974]

Hi everybody,

Somebody know the login and password by default for

http://IPaddress:9280/sysadmin/login

I try "admin" with password "awfos1@3" or "sysadmin" with "awfos@123" but it's not working.

Somebody know it please ? Really need help for this AWFOS 5.2
If you have also someothers to know for AWFOS, it will great to know
best regards

 

[intrigrant]

Reset the password

1: Connect to the Contact Recorder Server

Open PuTTY and connect to the IP Office Server Edition (or Application Server), logging in with the following credentials:​

Username: witness​

Password: eQuality​

2: Connect to the Contact Recorder Database

Log into the postgres database by entering the following command:​

psql -U eware -h localhost​

You will then be prompted for the password which is as follows:Password
​

2: Connect to the Contact Recorder Database

Log into the postgres database by entering the following command:​

psql -U eware -h localhost​

You will then be prompted for the password which is as follows:​

eware​

3: Search for the Administrator Account

Navigate to table containing users by entering the following command:​

select * from users;​

You should see that there is a user called Administrator with an encrypted password.​

4: Delete the Administrator Account

Next we need to delete the user “Administrator” by doing the following commands:​

delete from users where userid = 1;​

NOTE: If this procedure has been carried out before, the Administrator user might be a different userid, so make sure you use the same ID that is displayed against the Administrator user when viewing the search results in Step 3.
​

5: Check the Administrator Account is Deleted

Navigate to table containing users again to check the Administrator user has been deleted, by entering the following command:​

select * from users;​

6: Logout of Contact Recorder Database

Log out of the database by entering the following command:​

\q​

Once logged out of the database, log out of putty by typing the following:exit​

This whole process should look something similar to the image below:

7: Restart Contact Recorder Service

Open a Web Browser, and go to the IP Office Server Edition/Application Server Web Control page (

https://<ip

of IPOSE/AS>:7071).​

Log in as an Administrator and stop the Contact Recorder service.​

Once stopped, start the Contact Recorder service again.​

Conclusion

When you next connect to Contact Recorder type in the Administrator username, leave the password box empty and click OK. This will then prompt you to create a new password.

If you are still encountering problems, it will require a complete uninstall/reinstall to reset the password. Alternatively, if you have an IPOSS contract, Avaya may be able to assist.


According Avaya doc SOLN252036

 

[ALLAN1974]

Hi thanks for this information firstly.

But it's about the contact recorder into the IPO SE, not the AWFOS 5.2 (Avaya Workforce Select 5.2)

 

[tlpeter]

Intrigrant is talking about the SE version but i think it is the same.

BAZINGA!

I'm not insane, my mother had me tested!

 

[ALLAN1974]

It's not the same.
I installed into the windows 2012 server with SQL 2014 Standard and the AWFOS 5.2
there's no link yet between the AWFOS and the IPO SE.
First i must to configure via the sysadmin but i don't know the password (they changed it because with the AWFOS 5.0 the password is awfos1@3 and this one not work with the AWFOS 5.2 (well it seems)).
I opened already a SR to Avaya, i hope i could have an answer very soon. But if somebody installed already this release AWFOS 5.2 (or if you know somebody who installed maybe he could help me too), it's really a great help for me to forward into the next step.

 

[tlpeter]

I wonder if it is supported in any way.
I do not know the name AWFOS at all but i think it is just the contact recorder or even contact store.
Why not use the Linux appserver where it is installed by default?

Edit, it isn't apparently.
I never even seen it so i cannot help you with this.



BAZINGA!

I'm not insane, my mother had me tested!

 

[ALLAN1974]

Linux is not supported yet.
AWFOS is supported for all windows server (until 2016) and for SQL 2014/2016
AWFOS 5.2 (Avaya Workforce Select) is for recording, call scoring, supervisor training etc. more powerful than a call recorder installed into the IPO SE (light ACR than the ACR that you installed for Avaya Aura).
AWFOS is a ligth "application" of WFO

 

[pawczari]

Hi Allan,
Did you find the password for AWFOS 5.2 admin user?
I'm on the same issue.

 

[pawczari]

It was my installation mistake, after reinstallation default password works fine (awfos1@3)

 

[Juan Correa]

The user and password are right:
admin
awfos1@3

but to it works the license needs are available in the webLM.