Avaya Syste Manager web interface not working

[niv1996]

Hi All,

I am facing an issue on System Manager 7.1 Build 7.1.0.0.1125193.
when i am trying to get Web interface it's not working. I have tried "service jboss restart"
i am getting error like below,
cust >service jboss restart
[sudo] password for cust:
Sorry, user cust is not allowed to execute '/bin/sh -c touch /var/log/Avaya/jboss_service_affects.log admin' as root on agclabsmgr.agclab.com.
chown: changing ownership of '/var/log/Avaya/jboss_service_affects.log': Operation not permitted
/etc/init.d/jboss: line 33: /var/log/Avaya/jboss_service_affects.log: Permission denied
/etc/init.d/jboss: line 34: /var/log/Avaya/jboss_service_affects.log: Permission denied
/etc/init.d/jboss: line 35: /var/log/Avaya/jboss_service_affects.log: Permission denied
/etc/init.d/jboss: line 36: /var/log/Avaya/jboss_service_affects.log: Permission denied
/etc/init.d/jboss: line 37: /var/log/Avaya/jboss_service_affects.log: Permission denied
/etc/init.d/jboss: line 38: /var/log/Avaya/jboss_service_affects.log: Permission denied
/etc/init.d/jboss: line 39: /var/log/Avaya/jboss_service_affects.log: Permission denied
/etc/init.d/jboss: line 40: /var/log/Avaya/jboss_service_affects.log: Permission denied
/etc/init.d/jboss: line 42: /var/log/Avaya/jboss_service_affects.log: Permission denied
/etc/init.d/jboss: line 43: /var/log/Avaya/jboss_service_affects.log: Permission denied
/etc/init.d/jboss: line 44: /var/log/Avaya/jboss_service_affects.log: Permission denied
/etc/init.d/jboss: line 110: /var/run/jboss: Permission denied
/etc/init.d/jboss: line 111: /var/run/jboss.pid: Permission denied
/etc/init.d/jboss: line 112: /var/lock/subsys/jboss: Permission denied
PID file missing, created PID file - PID: 3021
/etc/init.d/jboss: line 114: /var/log/Avaya/jboss_service_affects.log: Permission denied
Perform cleanup ....
/opt/Avaya/vsp/handleTransactions.sh: line 10: /bin/mgmtia: Permission denied
/opt/Avaya/vsp/handleTransactions.sh: line 6: /var/log/Avaya/jboss_service_affects.log: Permission denied
rm: cannot remove ‘/opt/Avaya/JBoss/6.1.0/jboss-as/server/avmgmt/data/tx-object-store/ShadowNoFileLockStore/defaultStore/Recovery/TransactionStatusManager/0_ffffc0a82fc9_1396_5cb6e660_6’: Permission denied
rm: cannot remove ‘/opt/Avaya/JBoss/6.1.0/jboss-as/server/avmgmt/data/tx-object-store/ShadowNoFileLockStore/defaultStore/StateManager/BasicAction/TwoPhaseCoordinator/AtomicAction’: Permission denied
/opt/Avaya/vsp/handleTransactions.sh: line 6: /var/log/Avaya/jboss_service_affects.log: Permission denied
Stopping System Manager JBoss - PID: 3021

please help me to find out solution for this!

 

[phoneguy55]

Just reboot it.

 

[dialtonebone]

You can do this gracefully, you are using the wrong command however for 7+.

Type "alias" and read the output. Somewhere in there is a restartJboss command, or something very similar.

 

[jimbojimbo]

Check df -h and verify the /var partition has not filled up. If it has, make sure JBoss is stopped and clear out the 2GB+ file named 'Avaya'. You'll need to search for it. The file is around 10 sub directories down. You can also use the find command and look for large files (over 100MB).