Adding R8 license to IP Office

[joeymcse]

After adding a new R8 license, the status shows unknown. I merge the config, reconnect to the system and the license is no longer listed.

Any thoughts on why?

 

[intrigrant]

That is becuse the licens string added was either for another serial number or you mistyped one or more chars.
If you have the excel file then in excel copy the license, go in manager, go to licenses add a new license and paste the license then mistyping is not the case. In excel on the far left it shows the serial number the license belongs to, check if it is equal to the license number of you system, you can find it in manager on the system/systrm page.

If it ain't dutch it ain't much

 

[intrigrant]

Addendum : did you save the config?

If it ain't dutch it ain't much

 

[joeymcse]

Thanks for the help.

The install directory was not right. I installed onto another computer and was able to update the IP Office.