acd caall pilot basic

[1974cj5]

1 forced greeting then 30 seconds of comercial then 2nd greeting set for forced if agents ava they do not get comercial how can i make this work? i want the customer calling in to hear at least 30 seconds of comercial before call is answered

 

[PERRYPJ]

You will have to put the commercial in the first greeting, second greeting is only if all agents are busy

OLD ROLMEN WORKING ON NORTELS AND AVAYA

 

[SupportDude]

And don't make the 2nd greeting forced.

Forced = Caller must listen to entire greeting before moving to the next routing step.

Not Forced = Caller only hears greeting if no agents are available. If greeting is playing and an agent becomes avaialable, call is immediately transferred to agent.

-SD-

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