absorb incoming call pseudo numer

[StevenA1]

Hello,

We are getting a T1 install (non PRI) into our NorStar system, from a call center company (UCN). When there is a calling on the 800 number, they will be sending down pseudo number + the ext for the tech support. Is there a way to setup the Norstar to absorb the first three digits of the pseudo number and then have the system ring that ext number?

Thanks,

 

[senk1s]

not in one step.
but program a target line to receive the digits sent
assign the target line to ring on the required extension

 

[StevenA1]

Thank you for the infomation,

I have looked at the target line, and the Rec'd I can put in three digits. We use 3 digits for our DN so I guess that is why, so if the call center is sending 6 digits, 999243, the 999 being the pseudo number, will the system removed that 3, or do I set it somewhere to remove the first three digits?

Thanks for all the help.

 

[senk1s]

then you may change the number of digits received to 6 (under sys progrmming) - unless you have other DIDs

why do u want only 3 digits to route the call?

 

[StevenA1]

Nope we don't have DID's at all, this is a non PRI T1 we are installing, and I think when the system was setup it was set to 3 digits. So it should not matter setting it to 6 digits.

Thanks,

 

[StevenA1]

Hello,

Just found out that they will be sending 6 pseudo number plus the ext, so that makes 9, and I can only set the digits received to 7. Anyway to make it to 9 or is the system limit to 7?

Thanks,
Steven