AA answering but not playing message

[alamtnman]

first off new to IP office so this is something that's probably something pretty simple but I cant figure it out.
I have built an Auto attendant. it will answer the call but not play the greeting/message you can press 1/2/or 3 and it will go to the correct option.
i recorded and save the message using *8101
i set the time profile 8am-5pm
what am i missing



T.R.
RCDD

there may not be any stupid questions
but their is a bunch of inquizative idiots
(myself included at times)

 

[Westi]

take the time profile out and record it as *8104 instead
it should work the way you have it but I always go the save route

Joe W.

FHandw, ACSS (SME), ACIS (SME)


“This is the end of the world, make sure to buy your T-shirt before it is too late"
Original expression of my daughter

 

[Westi]

sorry typo *8401 is the recording SC

Joe W.

FHandw, ACSS (SME), ACIS (SME)


“This is the end of the world, make sure to buy your T-shirt before it is too late"
Original expression of my daughter

 

[alamtnman]

Thanks that worked but I really need the time profiles to work. this is for a dr office and they need an after hours message too

T.R.
RCDD

there may not be any stupid questions
but their is a bunch of inquizative idiots
(myself included at times)

 

[Westi]

Create a second Night Auto Att, put an incoming call route in and make the night the default option in there and make the time profile (Mo-Fri 8am to 5pm or something like that)and send that to the day auto att
that way you can also have different options for selector codes 1-0 and don't have to use the same for day and night as maybe you want to send the night 0 to a mailbox rather than having a phone ring.
That is the best way to make day and night work.

Joe W.

FHandw, ACSS (SME), ACIS (SME)


“This is the end of the world, make sure to buy your T-shirt before it is too late"
Original expression of my daughter