406V2 with T-1 dropping caller ID

[Gus63]

Hey Guys and Gals,
We have a 406v2 running 5.0.26 load
Problem: Call rings in and the phone displays the caller ID and once you answer the call a few seconds go by and the caller ID drops. Happens on more then one phone happens only on external calls. Do you think it is a bad T-1 card?

 

[Westi]

Has it ever worked?
Does it maybe get replaced by the timer counting the length of the call?
What type of phones are you using?

Joe W.

FHandw, ACSS (SME), ACIS (SME)


“This is the end of the world, make sure to buy your T-shirt before it is too late"
Original expression of my daughter

 

[Gus63]

That office changed to a new provider about ago and they never told us this was happening before this week. I can't think it would be the provider due to everything I have read says the provider sends the info to the equipment and if received it will display it.(they don't send a signal to not display it they either send it or not send it)We are using 5410 phones. I will look into the timer thing.

 

[smokinjoe2938]

you never mention what type of trunk? I am guessing maybe a pri

acss sme acis sme acss cm 5.2.1 acss cm and cmm acss aura messaging.