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-1 showing on VDN report for CMS
- Thread starter sevelyn
- Start date
This problew as sort of related to an issue I was having. I was showing +1 calls in the call waiting field with no time. I worked with a Tier t3 guy for about a week and a half and he finally figured out what it was.
You will want to look at your vector programming im guessing. The calculation for calls wating is calls in progress (tieing up a trunk port) minus calls at an agent.
I build a custom report to test the avaya guys conclusion on my problem. Instead of calls in progress i used calls in vector, and while the call was ringing at my desk it showed as -1. Assuming you are not looking at a custom report, the only thing left is vector programming, its doing something funky. Or the agents are( see my post on this)
Try copying and pasting your vector here.
RTMCKEE
You will want to look at your vector programming im guessing. The calculation for calls wating is calls in progress (tieing up a trunk port) minus calls at an agent.
I build a custom report to test the avaya guys conclusion on my problem. Instead of calls in progress i used calls in vector, and while the call was ringing at my desk it showed as -1. Assuming you are not looking at a custom report, the only thing left is vector programming, its doing something funky. Or the agents are( see my post on this)
Try copying and pasting your vector here.
RTMCKEE
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