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For the life of me I can't remember how to get a MICS to acknowledge a new type telephone. I have a customer that had mixed M and T series phones. They've down sized quite a bit and I'm trying to get everyone moved to T7316e's. But in software it says they still have the older M phone and messes...

Never mind, I found it. Bernie

Argh! It's been a while since I programmed a CICS. I upgraded the user from an older Norstar. Everything is working great, except their Line Pools. For the life of me I can't find where to put lines into the Pools. I have the access to their mulitple pools all set, but no lines in the pools...

Loopstart, and I don't remember how many circuits were in use. I saw this a while back and I think I ran into it today, so I made a mental note to upgrade my knowledge is how it reacts to trunk problems. Bernie

I've noticed that when a Nostar tries to sieze a trunk, for example when a user selects a line, and the trunk is not connected or defective, it seems that the switch puts the trunk out of service and won't try to select it again for a while. Does anyone have any details on what happens when the...

Has anyone seen a bix block go bad? I haven't used bix that much, I prefere 110, but I got a new customer that has bix. I pulled up a jumper to do a move and when I punched down the new on, it didn't make connection. After a real headache of trouble shooting it was the block that was bad...

Is your password problem fixed? " Yes, I was looking for something called "password" in the Rad Admin, but it turns out its called System ID. I entered the System ID into the PC access software when it asked for password and it works fine. Bernie

Thanks to all for help in getting the RAD working! Now, is there a way to print out all of the system's programming from the RAD? Maybe a way to decipher the backup file? We have to do a major retrunking of the system and the old service guys didn't leave any record of the programming. I know...

Brian, There's the answer! I was looking for something called password. Thanks! Bernie

4.0 I think. I looked through all those menus and didn't see any password option. I'll have to check again.

We have an old style rad and no one knows the password. I tried bleeding the voltage on the battery down below one volt, but I couldn't get the unit to reset. I can access the unit through ftr 9** RADADMIN but I don't see anywhere to reset the password. When I access through it's RS232 port the...

OK, so there is no way to program the first phone in programming mode. I guess I'll have to program one at the phone and they copy that one. Thanks, Bernie

That works directly at the phone, but I'm looking for a way to do it in programming mode. I want to put a voice mail button on every telephone. In programming mode I'm at "Feature code". It will not accept the feature code of "981". Bernie

I can't remember how to program a callpilot feature into a button. For example 981 to open a mailbox. I can do it locally at the set with F3-F981, but how do you do it in programming mode? When I try to enter a feature code, it ignores the "9" in the 981. Thanks, Bernie

Lugerlover, I am a vendor. Sorry I haven't been able to figure out how to change my tag. Bernie

Bob3470, Good point. I think I have the logging set on. No how do I view the logs, hahaha. Bernie Too lazy to get the book out and hoping someone with be kind.

Is there a way to review the CLID of past calls? The application is to get the caller id of a call that was received a couple of calls ago. Thanks, Bernie

Rik, Yes I got it working. Each system has its own unique way of doing things. It's just a matter of learning those ways. I should probably figure out how to change my designation. I didn't want to portray myself as an expert, so I chose that one. Bernie

DTone, Thanks! Don't like the answer, but then they never said we had to like it, hahahaha. Bernie

Rik, >>If not, your lines may not be assigned to a pool. Call your local equipment vendor, and they can probably talk you through the appropriate programming over the phone. << The problem was there was not a default prime line on the set. I am the local equipment vendor. This is a new system...