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Where can I find a "Names" display administration reference? Haven't been able to find the info in 555-203-566, iss 7, Nov 03, Administrator's Guide for Com Mgr. Help for the blind? Bart

Toni Do you have vectoring? Are you using coverage paths to get the calls from HG to HG. How are you setup? Tim

Kinda busy this morning but just a couple of quick questions... You can do this with Remote Call Coverage and it will work, I do this all the time. We can talk later about the setup for that. From your previous message I understood that you got the "duplicate entry" message when you...

Okay, Let's see if we've got our semantics straight. Are you using remote call coverage to get the call off-site or call forwarding? If you're getting a "duplicate" response that means that the phone number you're trying to add to the coverage remote screen is already there under a...

I think your problem is in your Octel. Every time I get non-integrated greetings instead of the agent's personal greeting I've always found that the wrong alias (the agent id number) is wrong on the subscribers voice mailbox profile in the Octel. Christ's Peace, Bart

I'll give it a shot... What version switch? If the call is routing off-prem and you're tracing the right station the trace should show the forwarding #, the pattern & pref chosen, the trunk group used and member #. What kind of trunks are you using inbound and out? Where are you stripping...

Chardoney, All you're looking for and more is available on the "Agent Trace by Location Report". See Avaya Centre Vu Supervisor Reports, doc 585-210-929, pgs 4-44 thru 4-46. You've got to be Supervisor R3V8 or later and the agents you want to trace have to be set up for the trace in...

DPhil Are you collecting stats on the agents? Maybe I'm missing your point but wouldn't you want everybody to have their own agent ID? Otherwise, I'd think your stats wouldn't tell you much. Bart

I'm wondering if you can specify an extension number on the trunk group's "incoming destination" field and have that number be UDP'd to the AAR Analysis table that picks a route pattern where you insert the tie line access code and digits to reach the far end. Bart

Just curious, is the error log telling you the backup failed? Are your backups only scheduled for specific days and this isn't one of them? Are you checking at the CMS PC or are you using Centre Vu to review the maintenance report? Bart

Hi Rich, Thanks for the education. Yep, mine's set to zero. I'm guessing I'll have to figure out what effect uping the number will have on storage before I make a change. Thanks again Rich, Bart

Rich, What kind of CDR app do you use to get call records from the G3R to CMS? I'm a CMS novice with little training but still tryin. I pulled a Call Records report using CentreVu but I get zero data. Thanks Bart

All's well that ends well. For what its worth, here's what happened. Indeed, the recordings were on the hard drive and the mirrored tapes did eventually catch up to today. How did I do it? With the "Backup Mode" set to "Mirroring" and "Start writing to the media&quot...

I'm want to understand how NICE decides what data to write to tape. For the purpose of storing off-site backups, this past Saturday afternoon I changed from "Continuous" Backup Mode, Writing to the Media "Periodically" at: 10 PM Friday night to "Mirroring" Backup...

ampm25 I'll second that req for an Octel (or at least a voice mail) forum. I've got an Aria 250 that does flaky, random misses on msg lights. I can't find any troubleshooting resource anywhere, including Avaya's website. peace Bart

Good morning marcurie, I use Procomm Plus and get in fine using: Terminal WYSE 50 Protocol Zmodem Data Opts normal options Data Bits 8 Parity none Stop Bits 1 Your problem could be the modem on the Octel end. I used to have a sportster but the Octel tech says they can be flaky with...

Good morning gjames, To get you started, assuming the customer option on your switch for service observing is yes and you have vectoring make sure the "can be service observed" field is stroked to yes on the COR of the person you want to observe. Careful here, your key people may not...

Good morning Netcon1! Thanks much for the advice, however, I still think I'm going to have to change to Message Center: msa. I need the messaging skill command for the Octel fax app where you can make voice messages and faxes go to the same mailbox. The fax DID is a VDN you alias in your...

Here's the link... http://support.avaya.com/japple/css/japple?PAGE=avaya.css.PDProductRelease&temp.groupID=107529 Happy hunting! Bart

ncphoneman: mmm...sounds...expensive... From what I understand, we were presented with the server and CD options as well but nixed by the bean counters. Don't much about ANALYZER, we pretty much just record the conversations and archive to tape on Fiday night. I'd really like to straighten...