Recent content by rbordeaux

Hi not sure if this will fix it but if you have a H323 trunk between two Avaya systems, check the trunk page "display trunk-group xxxx" and on page 3 check that the options "Send Name", "Send calling number", "Send connected Number" are set to yes. If still doesn't work check other options on...

Thanks, IPOthermia/phoneguy55 for your comments. Talking with a friend who manages an office that runs Cisco softphones he mentioned another drawback of not having desk phones. It seems 70% users don't bother to start the softphone application (or if they have it on the start they close it as...

Thanks, regarding WAN/Wifi I noticed that if a user is plugged to the WAN using one-x while also on the wifi, if he suddenly unplugs the wired network connection to go to a meeting for example the one-x stops working properly as the CM has the Wired IP address on the registered table while the...

Thanks 4merAvaya, the costs of the USB headsets is planned as they give them to users anyway already and with CM5.2 every station license includes a One-X Communicator. Agents licenses with One-X agent on the other hand are not included and that will be the costly part. Hi mattKnight, I forgot...

Hi all, this is general/best practice/thoughts/recommendation question. The office managers are considering removing all the physical handsets (digital 64xx and IP Phones 46xx/96xx) and ask users to just use One-x Communicator softphones. Employees currently use their softphones while away...

Hi, I had a similar problem in the past but the phones did a reset only once every week; I changed boards too and the problem was still present. Finally I changed the slot on which the board was connected to and the problem was solved. I assumed there was an issue with the backplane or...

I would suggest doing a trace of the reception when trying to forward the call to the skill. Different things could be wrong as medpro resouces, COR restrictions, COS, etc. Also explain how the call is transfered to the queue. VDN? Extension assigned to the skill? is this an EAS skill? Richard

my 2 cents about network region and ip phones. a. fist check what it is defined on the dhcp scope of the phones. it will show to which clan they register and therefore network region b. use ip-network-map to assign network regions to ip ranges as mentioned on the thread. c. check/uncheck the...

Thanks J1121, I am checking the document and will try to put one of the ideas on it in place - having 0 with length 1 as attd and with other lengths as extension - but unfortunately it is using CM2 and the location dialplan table option was not available back then (not even on CM3) and this is...

Hi all, we have a system with multiple locations 1 to 10 and we are planning to add a new location - location 11. All locations share the same dialplan analysis table, I read that I can create a dialplan table using the location parameter for the new office/site but I could not find many...

Hi tek tips users, I have a location in the UK with an Avaya system a few hundred hours of calls to UK mobile numbers and the circuits used are from Colt and BT. In our site in south america we have mobile gateways connected to our Avaya switch and we divert all our mobiles calls through them...

Hi all, quick question that I've being not able to find the answer. For example if a system with 4 sites with one being the main one (S87xx), 2 are ESS (S8500) and the last one is LSP (S8300). What happens with CDR reporting when all sites go into stand along mode due a network failure and...

There is a company called Citel that sells a SIP gateway for digital phones (several brands, avaya/lucent included). Check their site/brochure below and see if it is what you are looking for. http://www.citel.com/Products/Portico.asp...

There are two things you need to set up, first multiple music on hold sources. Here you can follow Adriann30 recommendation as this is done on the "change music-sources" screen. On this screen you can set up a Val board extension or another analogue extension connected to a MOH source. In my...

You can test it with a single phone by configuring the ip address of the new tftp server on that phone and not change the dhcp scope where you should have the ip address of the old server under the TFTPSRVR parameter. Once you tested on a single phone, update your DHCP scope with the new ip...