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Recent content by rachelforbes

  1. rachelforbes

    Company Directory Options

    THANK YOU, THANK YOU, THANK YOU!!! That worked! :)
  2. rachelforbes

    Company Directory Options

    I'm trying to change the way our company directory searches for names in the system. Currently it tells you to search by typing in the first four digits of the person's first name, well we're having a problem because many of our employees only have three letters in their first name, so they are...
  3. rachelforbes

    Group Lists

    In the manual it says it can start anywhere like 101, 501, 901, etc. 901 is the supposedly the default. My problem is, is that I have tried so many of these combinations and nothing is working. It keeps saying invalid group list. This is why I was trying to figure out if there was a way to find...
  4. rachelforbes

    Group Lists

    I need to figure out what group list(s) we use. I need to remove names from our company directory, but I have no clue of the group list # or name we use. Is there any way to find out the numbers of the group lists we use? Thanks. Phone Info: Norstar-PLUS Modular ICS 2.0
  5. rachelforbes

    Question about Trees & Reports

    We have different lines in our phone system that go to 2 different trees. For example our one business uses most the lines (4), but then we have another support company that uses two completely different lines. Tree 1 is our main tree for our main company, but I cannot figure out which tree is...
  6. rachelforbes

    Transfer my calls to someone else's ext?

    I'm going to be going out of town and I'm trying to figure out if there is a way I can just have all my phone calls that are coming to my ext. go to my coworkers ext. and ring there instead?
  7. rachelforbes

    Changing Path Types

    How do I change a path that is currently a sub-menu to just a transfer menu? I'm still new to these phone systems, so any help would be appreciated.
  8. rachelforbes

    Number of times the phone rings

    Thanks, you were a big help. I had no problem at all.
  9. rachelforbes

    Number of times the phone rings

    I need to figure out how to change the number of times the phone rings at an extension before their voicemail answers. I can only find how to change the number of rings before an automated attendant answers. Please help me, I have been reading these books for weeks now and I can't find the...
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