Recent content by lilbug

We had a similar situation with agents using the Callmaster V. The volume just was not high enough for some of the users. We opted to go with the Plantronics M12 amplifier and Plantronics 40287-06 adapter cable. The M12 works just fine on other sets (such as the 6400 or 8400) series phones...

Thanks for your help. The user did have the abr-prog button setup in his softkeys, and he was using that. The problem was with the button he was trying to program. It had no programming setup on it at all. Based on your post, I set the buttons to an arbitrary internal autodial, then had the...

I have a user who is trying to manually program autodial buttons on his 6416 set. He chooses the program button that is setup in his softkeys, and gets prompted to choose the button to program. A button is selected and when he goes to enter the number to autodial, he gets a wave off tone. I...

We have a Definity G3SI on release 12. I need change where calls go if a user dials 0. Currently it goes to our attendant group. I need to send calls offsite to another Definity that has a small call center and is a satellite of the G3SI. Where do I need to go to change this?

The problem appears to lie with the telephone company. I did a facility test call to the number we were having problems with, and still received the phone company's network message. I had another person call from a phone outside our switch and they got the same thing. This must be a brand new...

I have checked the digit conversion tables and there does not appear to be anything happening when 8 is dialed.

the specifics from route pattern 8 are group 1, FRL 6, NPA 913, Pfx Mrk 1 "list ars route 826" brings up the information from my previous post, except that the dialed string shows up as 8 instead of 826.

I am having problems getting a new prefix to work. (The prefix is 826 and is part of a NEXTEL number) I can dial the number from my Nextel without any problems. If I dial through the definity, I get a telephone company message that says "the call cannot be completed as dialed. Dial the...

I am not sure if there is a way to view the dialing string from the administration software or not. When I have had problems, I would have the user conference me in as they dialed into the mailbox to check the user portion of the outcalling setup. It's been my experience that the most common...

I have a "transfer to audix" hunt group setup. You can dial the extension and get prompted for the mailbox that you want. For some reason, this does not work when the user who answers the bridged appearance tries to send the call to the owners voice mail box when he is on the line...

If the user tries to hit transfer. dials the extension and hit transfer again she gets dead air.

Is it possible to transfer a bridged appearance call to voice mail? I have a user who occaisionally picks up bridged appearance calls for her supervisor. If they ask for the supervisors voice mail, she tries to transfer the call by using the following sequence: Transfer. Dial Extension...

We have a Prologix running release 10. We are having problems conferencing 2 outside calls. We can conference 2 inside calls or 1 outside call and 1 inside call without any problems. I am guessing that this has something to do with a COR but not sure just what to look for. Any ideas would be...

Recently we had an extension move from being a plexar number, to a number in our building. We are able to dial the number fine internally by dialing 4-digits or by dialing a 9 to get an outside line and then dialing the 7-digit number. If we call from somewhere outside (or on a cellphone) we...