Recent content by JeSTeROCK

Works perfectly, Thank you again. cCecked the database and mine was Task 9

Thanks Pepp! I'll give that a try

Just wondering if anyone has access to a working CCR 9.0 ? I've got an issue with Task Schedule for resetting the realtime statistics and need the argument for the action If you go into the Task Scheduler / IPOCCR scheduled Tasks Go to the properties of the SBCC Reset Realtime Statistics (Not...

Is the client running Symantec end point protection at all ?

V9 had a sip trunk change. Change network topology to open internet. Problem solved

Queue music in IPOCC is an uploaded wav file or multiple wav files in a list It can not use an external / player as a source

Make sure you stop the Contact Store service before restoring with winbackup

is the hard drive full ? I have seen the tomcat logs fill up the hard drive When the service is started have a look in the Task Manager, does java.exe run at about 500mb?

Check how much memory java.exe is using when it stops. It may be hitting the tomcat max java heap size

Monitor is your friend. Check H323 phone status. You can see when the last registration was and how many times an extension has registered. Is there any VLAN's setup on the switch ? You will be able to identify extensions IP address' that are having problems, software versions etc. Good luck

Be careful with using dial fax short codes as you may have problems with receiving from oher brand fax servers. Using just dial will also use t38. Use dial if you come across any incoming problems

Create an incoming call router. Line Group ID to match the SIP line Incoming number blank Destination . or another shortcode to dial using another line group

Add an IP address & server name entry into the HOSTS file on the client machine

logoff# - change extension number

Make sure the user has a voip, digital or analogue extension