Recent content by daveybc

IP Office V2 9.1.600 153 with SIP Problem occurs when internet is unstable or goes down and the connection is somehow lost to the phone system. Customer is unable to make or receive calls. After this happens, I log on remotely and reset the IP Office which reestablishes the connection and...

I have not tried a different router. I have used the same Model at customer sites with good success, however, a lemon is always a possibility. SIP alg is off by default and I double checked just in case. Network switch and router have latest firmware. Interestingly, the phone does say "retrieval...

Still have a 14 second audio delay on call initiation and termination on a 9608 remote phone. Reconstructed the network to eliminate Auto VOIP VLAN for voice network as well as other VLAN set ups. Network now set up with Netgear Router and Switch with default VLAN1 192.168.1.1 and additional...

Avaya IP Office 9.1.5 (Upgraded from 7.0 to 9.0.3 to 9.1.5) Remote phone 9608 Ver 6.6029 Set up as remote 9608 extension. Problem is an audio delay of approximately 14 seconds when initiating or receiving a call . This happens on both external and internal calls. Dial external or internal...

Of course, Voicemail Pro Ver 9.0.3 running on Windows (2008 R2 ?) virtual server. I believe the company used VMware but I can't say for sure.

Installed a voicemail pro on virtual server. Turns out the customer wants the the server moved by the managed IT company to a new host server. They are planning on 1:1 it with no changes whatsoever to the existing set up. The only changes that would occur would be a new network adapter card and...

Built a few separate conference bridges with secure pin for a customer per Kyle Holliday's original tek tips for building both the bridge with prompt for secure pin and another module for changing the pin. Now, this works well. However, the customer then requested Name Announcement for...

Thanks to those who offered some suggestions. Hot desking problem solved. The customer had a complex network environment for setting up his remote phone that prevented us from setting it up successfully via the internet. The customer ended up creating a VPN and getting the phone to work without...

Also, could User Rights affect hot desking ? His office ext. user rights is separate from all the other users in the office, including his home phone which is part of all the other users, User Rights. I understand phone type doesn't matter as it will try to apply button assignment as best as...

Thanks for the feedback. I always like to follow up on my posts and note what has happened. Unfortunately, I have not tried the suggested options just yet as the phone for logging in / logging out is a remote phone so it is at the customer's home. I am going in later this week and will check...

IPO 9.0.3 Preferred with VMPro 9.0.3 User is configured with login code 0000 When trying to hot desk, we get an error on login (via short codes or through Features softkey method) on 9611G as follows....Login Failed: No License Available Plenty of IP endpoint licenses available. Able to...

I did not adjust the system codec settings. However, I followed another thread recommendation from tek tip member cmnstr from thread940-1725834 in regards to echo on analog lines with VOIP phones. As suggested, I ended up turning off both Echo Cancellation and Echo Reduction under Lines --...

Just moved a client who was using Panasonic digital hybrid phones to a ipo ver 9.03 preferred, combo card and 9611G's 1-9641G. We moved the 4 POTS lines due to time constraints and had a plan to migrate to SIP. Upon installation the client noticed an echo associated with external calls only...

Update..IPO 9.03, Preferred Edition, Power User enabled for each remote worker.

Still considering the best telephone options for remote workers who also want remote call control (ie. able to answer/end call). With the selection of USB headsets available, I know remote call control can be achieved (ie. Jabra Pro 9470 headset) for the call answer/end call feature. I'm...