Thanks for the feedback. I always like to follow up on my posts and note what has happened. Unfortunately, I have not tried the suggested options just yet as the phone for logging in / logging out is a remote phone so it is at the customer's home. I am going in later this week and will check licensing in the control unit. However, hot desking itself doesn't require any licensing and the 9611G VOIP phone is working as the default ext. at his home so I don't see how it could be working as the default ext. without an IP endpoint license. I am trying to determine whether it is acting as a non-registered phone, which I understand won't hot desk. However, the customer says the phone shows the User Name "X at Home" and "ext." when he calls his own default ext at home, as well shows both when he calls the remote extension from the office, which indicates to me it is a registered phone (which it was registered before it went to his home).
As for being a new ext., this was a new install so the H323 user was manually created first, followed by the prompting to create a matching H323 ext., which was done for all extensions. We are using the "base extension" number for login/ logout. Am I missing something there ? I never had "force login" turned on. What I am wondering now is whether the "extension logging in from the office" also has to be enabled as a "remote" extension ? To slightly further complicate matters, because the phone is remote and the client had a network conflict with their HTTP / port 80, we changed that to 1.1.1.1 to get the phone to load up and work as the default extension. The Call Server IP address is set to the IP Office. VPN set up. Would this HTTP setting affect hot desking ?
If this method won't work based on the above, I'm considering implementing internal twinning for this office and home extension. The idea is for him to present as his office extension in all cases and have access to his call log, history, etc. As well, he wanted to make sure he would be able to return to his office extension at the office even if he forgot to logout at home (which hot desking allows but Follow me here doesn't). However, with the internal twinning, I would need to either "logout" his home extension or put it into DND when he leaves home so it doesn't ring there when he's not home (other people would be bothered by the ringing at home) and he can still always be his office extension. However, this doesn't seem as ideal as hot desking for this purpose.
Any further suggestions or clarification on what to look for prior to my site visit would be most appreciated.
