Recent content by colby007

Hello ZebrAYA, I wouldn't have thought the CDR is corrupt, although it is possible. I would suggest trying to get the RDT Reliable Data Transfer/Transport) program from the Avaya webiste. It's a simple program that captures CDR. Then configure the secondary CDR to send to the server/PC where...

Hello all. Sorry i didn't reply. I got it working. I had to upgrade the gateway firmware to the latest version (which was another nightmare) but all good now thanks. I went through the wizard several times. CM5.2 just didn't work for me at all. Had to get latest CM and latest gateway FW. Thanks...

Hello all. I'm having a bit of trouble installing a (supposedly) simple system. I had problems intially installing the licence getting a Platform Type/Server Configuration Mismatch error. The tier 1 BP forgot to ship the 5.2.1 software so I chucked on 5.2, as I had it, and this caused me all...

Unfortunately I don't I'm sorry to say, I did the course in an Avaya lab when the product was new. Even the trainers wasn't quite sure how it worked at the time.

When I setup an Avaya voice portal in the lab we used an AES server to connect the two. We didn't use IP trunks. I don't think you can use an IP trunk because AVP is a CTI app.

From memory I think you need an AES server. Then the DLG user can also log into the customers Active directory. I'm pretty sure you don't need an IP trunk. The info flows through the CTI. It's quite complex to get the thing working. I've got course notes somewhere but I remember it being a pain...

The only thing I can think of is the power options within the BIOS of the server. To check them you'll have to reboot the server and hit the function key need to enter the BIOS when the server is booting.

If you log onto the server shell and type pingall -a does the IPSI's respond?

I've managed to connect an Avaya and a Cisco using a Q.931 link. You don't necessarily have to use Q-sig.

Has the second interface been configured on the AES server?

I think it sounds as though it's the same issue. The call goes through to the MM front end however intermittantly the the password entered fails prompting the invalid login. We're asking the customer to check if the same occurs in different scenarios using landlines etc. However we're also...

We have the same trouble in the UK especially with mobile calls to MM. Does the same happen from a land line? At the moment we're getting the customer to verify whether the users are using hands free kit's or mobile phones on speaker etc. At the momemet we're looking at upgrading the IPSI's...

Try using the listed directory numbers. Type 'change listed' (that should do it) then assign an extension to the first entry. That might do it, I'm not %100 sure though.

I can't be sure but I think you may have to add 0 as a subscriber in audix. Then you should be able to transfer to 0 on the PBX.

With BSR implemented. Give the agents on the second location a higher skill level than the agents at location 1.