External call routing using the IP Office

Question

External call routing using the IP Office

30362 (MIS)

(OP)

10 Mar 04 16:59

Quick question - I have 2 DID ranges on my incoming PRI, one for extensions and the other for DID fax numbers. Since my fax server lives in another city I would like to turn around all the DID fax numbers and send them back out the PRI, replacing the first 8 digits with new ones. I know how to do this on the definity, but have no clue how to make it work on the IP Office.

TIA.

IPGuru (Vendor) · Answer 1 · 2004-03-11 03:59:49

the easiest way is to type the destination number into the destination fied when you set up the incomming call route.

30362 (MIS) · Answer 2 · 2004-03-11 08:23:40

In the management util, under Incoming Call Route I have created an entry for the DID number (I've tried both the last 4 digits and the whole DID), with a Line Group ID of 0 like all the other extensions, a type of AnyVoice and the destination of the 10 digit extension to be forwarded to.

When I do this, and call the number all I get is a busy signal, I have tested the number I am forwarding to and it is answering with a fax tone, plus I never see the call listed in the call-status application. If I remove the entry altogether from the Incoming Call Route area then it will ring, it displays in the call-status application and my operator console rings.

I have tried using 916665551212, 16665551212 and 6665551212 as the destination number and none seem to work.

TIA.

IPGuru (Vendor) · Answer 3 · 2004-03-12 04:13:30

At least 1 of the above should be working

I would sugest the next step is to run a monitor trace on the out going lines to try to pin down the problem

RallyXS (IS/IT--Management) · Answer 4 · 2004-03-16 09:47:47

30362, shouldn't you be using AnyData or Any as the bearer capability?

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External call routing using the IP Office