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IP Office E-Mail Alerts

IP Office E-Mail Alerts

IP Office E-Mail Alerts

(OP)
We have an IP Office 403. E-mail alerts worked when the switch and server had a public address but now both have private addresses and are behind a firewall on the same subnet. Also, the is an e-mail server in the DMZ that relays to the private network.

Another change that was made is the key server and voicemail server plug directly into the phone switch where as before they were plugged into a lan switch.

Before I go down the road of opening ports on the firewall or allowing the DMZ server to relay I want to make sure there isn't any wrong on the IP Office end, so...


1. Is there a way to test that the alerts are working but are not being "relayed" or sent? Who should be logged into the server; i.e. the administrator or mapi client?

2. What should I check to make sure the configurations didn't get goofed up during the reconfig of addresses? The internal address of the e-mail server is specified in the configs.

3. Does the internal e-mail server also have to be the LDAP server or is it that by default if it is a domain controller? IP Office uses LDAP queries to get the info it needs, right?.

There is a MAPI client installed on the voicemail server and it can send mail.

Any help would be appreciated.

Thanks

RE: IP Office E-Mail Alerts

Assuming that VM is working & can see the IPO check the following

1) the VM PC has a Mapi complient email client & a valid email account (You sya this has already been checked)

2) if running VM Pro as a service chech that it is set to log on using the user name & password of the profile with the Email account.

this should be all the setup that is needed.
if you need to test set logon to sysem account & tick alow to interact with desktop
you should now be able to see the VM event window

RE: IP Office E-Mail Alerts

(OP)
Sorry for waiting so long to respond but this issue stil exists.

I can log on locally with the Voicemail user account and send a MAPI mail message to my account fine.

The VM service is actually using a domain user to log on, should it be set to a local system account with interact with desktop selected?

It was working fine then an "Avaya Engineer" did a firmware upgrade, could this have affected it?

RE: IP Office E-Mail Alerts

The VM Service must log on as a Domain User, not Local Systm for VM to E-mail to work. Is the MAPI Client logged in as the same Domain User? Also, what MAPI Client software is installed? What is the version of IPO VM software?

RE: IP Office E-Mail Alerts

(OP)
Yes the MAPI client is the same user.

Outlook is the client and 1.3 firmaware and 3.3.26 is the Manager version

RE: IP Office E-Mail Alerts

(OP)
how could i forget -- the exchange server requires a certificate. does this need to be configured in VM some how?

RE: IP Office E-Mail Alerts

What version of Outlook, 2000SR1 or 2002/OfficeXP

RE: IP Office E-Mail Alerts

(OP)
2000SR1 -- Office SP3

RE: IP Office E-Mail Alerts

Is the Voicemail Service service starting / logging on under the same name that the PC is logged onto the domain with?
Is the the Exchange account configured on the VM Server using the same names mail box as the Account the service and the machine is logged on with..

VM to email, is normally dead simple using SR1 client, it gets hard when you dealing with Outlook 2002/XP

RE: IP Office E-Mail Alerts

(OP)
Yes

yes

I can open Outlook on the server and send an e-mail from the VM account just fine.

Can anything like LDAP seetings, routes, where cables are plugged affect it?

When a notification is sent is it initiated by the switch or the VM server?

RE: IP Office E-Mail Alerts

LDAP setting have nothing to do with the MAPI configuration

Sorry for all the questions

Is the IPO and the Exchange server now on the same subnet ?

PROCESS
When a message is left in a mailbox it checks to see if the user has email enabled, if yes looks for the email address, the VM server then passes/creates the email message using MAPI to the Outlook client on the VM PC. The Outlook client then sends to the exchange server and out

I really need the debug output as you can see the entire process happening. DO not log the service on as local system and interact with desk top as previouly asked. This will not make it work.

Make sure as well (FOR TESTING) the Voicemail account that everything is configure for had DomainAdmin rights, incase for some reasons its a rights issue, the chances are it is otherwise it would not have the rights to launch the VM service

RE: IP Office E-Mail Alerts

(OP)
Yes Exchange and the IPO are on the same subnet

Are there any known issues with MS SPs?

This is all it has logged so far --


00000000    0.00000000    [1384] 174:New VMAIL Client     
00000001    0.00008457    [1384] 174:Receive OPEN  for session 187, call-id 138 (DISC Tone Length 0 secs)     
00000002    0.00008457    [1384] 174:Access = ACCESS_LEAVE_VOICEMAIL:     
00000003    0.00008457    [1384] 174:    mailbox: Short Codes.Call Entry     
00000004    0.00008457    [1384] 174:    calling_party: 3012372001     
00000005    0.00008457    [1384] 174:    display_string: name withheld    
00000006    0.00008457    [1384] 174:    greeting_modifier:      
00000007    0.00008457    [1384] 174:    language: enu     
00000008    0.00008457    [1384] 174:    Acall_ident: 138     
00000009    0.00029406    [1384] 174:FindMailBoxByCLI 3012372001     
00000010    0.00029406    [1384] 174:Found VMPNode Short Codes.Call Entry     
00000011    0.00150888    [1384] 174:Executing request to run node Short Codes.Call Entry.Start Point.1     
00000012    0.00160173    [1384] 174:Executing node Short Codes.Call Entry.Start Point.1     
00000013    0.00160173    [1384] 174:Executing request to run node Short Codes.Call Entry.Test Condition.0     
00000014    0.00171672    [1384] 174:Executing node Short Codes.Call Entry.Test Condition.0     
00000015    0.00171672    [1384] 174:Executing request to run node Short Codes.Call Entry.Test Condition.1     
00000016    0.00202145    [1384] 174:Executing node Short Codes.Call Entry.Test Condition.1     
00000017    0.00202145    [1384] 174:Day Compare '2'  Result: 0     
00000018    0.00202145    [1384] 174:Day Compare '3'  Result: 0     
00000019    0.00202145    [1384] 174:Day Compare '4'  Result: 0     
00000020    0.00202145    [1384] 174:Day Compare '5'  Result: 0     
00000021    0.00202145    [1384] 174:Day Compare '6'  Result: 1     
00000022    0.00212461    [1384] 174:Time Compare '09:00 vs 18:00'  Result: 0     
00000023    0.00212461    [1384] 174:Tested Condition 'Operation Hours'  Result: 0     
00000024    0.00212461    [1384] 174:Executing request to run node Short Codes.Call Entry.Attendant1.0     
00000025    0.00212461    [1384] 174:Executing node Short Codes.Call Entry.Attendant1.0     
00000026    0.00237726    [1384] 174:Executing request to run node Short Codes.Call Entry.Attendant1.1     
00000027    0.00237726    [1384] 174:Executing node Short Codes.Call Entry.Attendant1.1     
00000028    0.00237726    [1384] 174:Executing request to run node Attendant1     
00000029    0.00237726    [1384] 174:Executing node Attendant1     
00000030    0.00244933    [1384] 174:Executing request to run node Attendant1.Start Point.1     
00000031    0.00244933    [1384] 174:Executing node Attendant1.Start Point.1     
00000032    0.00244933    [1384] 174:Executing request to run node Attendant1.Attendant menu.0     
00000033    0.00244933    [1384] 174:Executing node Attendant1.Attendant menu.0     
00000034    0.02125299    [1384] 174: - Internal: !Internal!=N     
00000035    6.18124438    [1384] 174:Receive ACTIVE  for session 187, call-id 138     
00000036    10.97016845    [1384] 174:Executing request to run node Attendant1.Transfer Extn.0     
00000037    10.97016845    [1384] 174:Executing node Attendant1.Transfer Extn.0     
00000038    10.97016845    [1384] 174:Executing request to run node Attendant1.Transfer Extn.1     
00000039    10.97027247    [1384] 174:Executing node Attendant1.Transfer Extn.1     
00000040    10.97027247    [1384] 174:SetTransfer=208     
00000041    10.97636230    [1384] 420:GetTransfer=208     
00000042    10.97643434    [1384] 420:SetTransfer=(null)     
00000043    10.99827271    [1384] 174:Receive CLOSE  for session 187, call-id 0     
00000044    11.00744169    [1384] 420:Kill [Buffers 100 25 25 52 0] [Counts 0 0 0 0 0 5 0]

00000045    562.27317602    [1384] 3dc:DevIO::ProcessReceiveBuffer 192.168.21.17     
00000046    562.27317602    [1384] 3dc:DevIO::InitializeUpdates 192.168.21.17     
00000047    562.27333464    [1384] ConfigObj::Warning record under read - cfg newer than sw size=113376480 depth=113376504     
00000048    562.27339987    [1384] 3dc:DevIO::RxData 192.168.21.17     
00000049    562.27339987    [1384] 3dc:DevIO::UpdatesComplete 192.168.21.17     
00000050    562.27347808    [1384] ptr=06C1FCE0 start=06C1FCF8     

RE: IP Office E-Mail Alerts

Hi

All the above is showing me is a calling coming in and checking you conditions in VM pro.
You need to have debug view running whilst you place a VM into a mailbox which is configured for VM to Email. if using 2030/2050 you can press voice / message / enter the extension number / record / stop / submit

You should then see in debug view if MAPI is logging in correctly or not.

RE: IP Office E-Mail Alerts

(OP)
Sorry -- the rest got cut off

There is nothing in the debug referencing MAPI. ALL users have the e-mail alert enabled.



00000051    732.96783627    [1384] 174:New VMAIL Client     
00000052    732.96800917    [1384] 174:Receive OPEN  for session 188, call-id 143 (DISC Tone Length 0 secs)     
00000053    732.96811703    [1384] 174:Access = ACCESS_LEAVE_VOICEMAIL:     
00000054    732.96811703    [1384] 174:    mailbox: Short Codes.Call Entry     
00000055    732.96811703    [1384] 174:    calling_party: withheld     
00000056    732.96811703    [1384] 174:    display_string: BALLURKAR ASHUT     
00000057    732.96811703    [1384] 174:    greeting_modifier:      
00000058    732.96811703    [1384] 174:    language: enu     
00000059    732.96811703    [1384] 174:    Acall_ident: 143     
00000060    732.96847006    [1384] 174:FindMailBoxByCLI  withheld      
00000061    732.96850998    [1384] 174:Found VMPNode Short Codes.Call Entry     
00000062    732.96976354    [1384] 174:Executing request to run node Short Codes.Call Entry.Start Point.1     
00000063    732.96986072    [1384] 174:Executing node Short Codes.Call Entry.Start Point.1     
00000064    732.96986072    [1384] 174:Executing request to run node Short Codes.Call Entry.Test Condition.0     
00000065    732.96986072    [1384] 174:Executing node Short Codes.Call Entry.Test Condition.0     
00000066    732.96997076    [1384] 174:Executing request to run node Short Codes.Call Entry.Test Condition.1     
00000067    732.96997076    [1384] 174:Executing node Short Codes.Call Entry.Test Condition.1     
00000068    732.97021444    [1384] 174:Day Compare '2'  Result: 0     
00000069    732.97021444    [1384] 174:Day Compare '3'  Result: 0     
00000070    732.97021444    [1384] 174:Day Compare '4'  Result: 0     
00000071    732.97021444    [1384] 174:Day Compare '5'  Result: 0     
00000072    732.97021444    [1384] 174:Day Compare '6'  Result: 1     
00000073    732.97021444    [1384] 174:Time Compare '09:00 vs 18:00'  Result: 1     
00000074    732.97021444    [1384] 174:Tested Condition 'Operation Hours'  Result: 1     
00000075    732.97021444    [1384] 174:Executing request to run node Short Codes.Call Entry.Transfer to Main.0     
00000076    732.97030504    [1384] 174:Executing node Short Codes.Call Entry.Transfer to Main.0     
00000077    732.97030504    [1384] 174:Executing request to run node Short Codes.Call Entry.Transfer to Main.1     
00000078    732.97030504    [1384] 174:Executing node Short Codes.Call Entry.Transfer to Main.1     
00000079    732.97053321    [1384] 174:SetTransfer=Main     
00000080    732.97053321    [1384] 174: - Internal: !Internal!=N     
00000081    733.42993891    [1384] 428:GetTransfer=Main     
00000082    733.43012019    [1384] 428:SetTransfer=(null)     
00000083    733.43036772    [1384] 174:Receive CLOSE  for session 188, call-id 0     
00000084    733.43036772    [1384] 428:Kill [Buffers 100 25 25 52 0] [Counts 0 0 0 1 0 5 0]     
00000085    772.51192219    [1384] 174:New VMAIL Client     
00000086    772.51197576    [1384] 174:Receive OPEN  for session 189, call-id 143 (DISC Tone Length 0 secs)     
00000087    772.51197576    [1384] 174:Access = ACCESS_LEAVE_VOICEMAIL:     
00000088    772.51197576    [1384] 174:    mailbox:  withheld      
00000089    772.51197576    [1384] 174:    calling_party:  withheld     
00000090    772.51197576    [1384] 174:    display_string: BALLURKAR ASHUT> withheld     
00000091    772.51197576    [1384] 174:    greeting_modifier:      
00000092    772.51197576    [1384] 174:    language: enu     
00000093    772.51197576    [1384] 174:    Acall_ident: 143     
00000094    772.51488008    [1384] 174: - Internal: !Internal!=N     
00000095    778.68191763    [1384] 174:Receive ACTIVE  for session 189, call-id 143     
00000096    779.82218480    [1384] 410:Disk space free to record C:\Program Files\Avaya\IP Office\Voicemail Pro\VM\Accounts is 27729 MB, maximum recording is 120 secs     
00000097    788.99844670    [1384] 410:Disk space free to record C:\Program Files\Avaya\IP Office\Voicemail Pro\VM\Greetings\MSG04222.WAV is 27729 MB, maximum recording is 120 secs     
00000098    788.99993905    [1384] 410:StartRecording C:\Program Files\Avaya\IP Office\Voicemail Pro\VM\Greetings\MSG04222.WAV     
00000099    817.50610509    [1384] 174:Receive CLOSE  for session 189, call-id 0     
00000100    817.50648207    [1384] 174:Removed 4062 bytes from recording (0.253875 secs)     
00000101    817.50648207    [1384] 174:EndRecording     
00000102    817.51625893    [1384] 174:New Mail Notify(1)  withheld       
00000103    817.51625893    [1384] 174:IntuityRecordNode - Sent recording to mailbox: "205"      
00000104    817.52933255    [1384] 174:Mailbox name retrieved= withheld  new=1 old=0 saved=0     
00000105    817.52933255    [1384] 410:Kill [Buffers 100 25 25 52 0] [Counts 0 0 0 1 0 5 0]     
00000106    2699.90547946    [1384] 174:New VMAIL Client     
00000107    2699.90565203    [1384] 174:Receive OPEN  for session 190, call-id 145 (DISC Tone Length 0 secs)     
00000108    2699.90576632    [1384] 174:Access = ACCESS_LEAVE_VOICEMAIL:     
00000109    2699.90576632    [1384] 174:    mailbox: Short Codes.Call Entry     
00000110    2699.90576632    [1384] 174:    calling_party:  withheld      
00000111    2699.90576632    [1384] 174:    display_string: BALLURKAR ASHUT     
00000112    2699.90576632    [1384] 174:    greeting_modifier:      
00000113    2699.90576632    [1384] 174:    language: enu     
00000114    2699.90576632    [1384] 174:    Acall_ident: 145     
00000115    2699.90612030    [1384] 174:FindMailBoxByCLI 3012089356     
00000116    2699.90615861    [1384] 174:Found VMPNode Short Codes.Call Entry     
00000117    2699.90740859    [1384] 174:Executing request to run node Short Codes.Call Entry.Start Point.1     
00000118    2699.90751067    [1384] 174:Executing node Short Codes.Call Entry.Start Point.1     
00000119    2699.90751067    [1384] 174:Executing request to run node Short Codes.Call Entry.Test Condition.0     
00000120    2699.90751067    [1384] 174:Executing node Short Codes.Call Entry.Test Condition.0     
00000121    2699.90771516    [1384] 174:Executing request to run node Short Codes.Call Entry.Test Condition.1     
00000122    2699.90771516    [1384] 174:Executing node Short Codes.Call Entry.Test Condition.1     
00000123    2699.90771516    [1384] 174:Day Compare '2'  Result: 0     
00000124    2699.90771516    [1384] 174:Day Compare '3'  Result: 0     
00000125    2699.90789751    [1384] 174:Day Compare '4'  Result: 0     
00000126    2699.90789751    [1384] 174:Day Compare '5'  Result: 0     
00000127    2699.90789751    [1384] 174:Day Compare '6'  Result: 1     
00000128    2699.90789751    [1384] 174:Time Compare '09:00 vs 18:00'  Result: 1     
00000129    2699.90789751    [1384] 174:Tested Condition 'Operation Hours'  Result: 1     
00000130    2699.90789751    [1384] 174:Executing request to run node Short Codes.Call Entry.Transfer to Main.0     
00000131    2699.90797788    [1384] 174:Executing node Short Codes.Call Entry.Transfer to Main.0     
00000132    2699.90797788    [1384] 174:Executing request to run node Short Codes.Call Entry.Transfer to Main.1     
00000133    2699.90805302    [1384] 174:Executing node Short Codes.Call Entry.Transfer to Main.1     
00000134    2699.90813043    [1384] 174:SetTransfer=Main     
00000135    2699.90820069    [1384] 174: - Internal: !Internal!=N     
00000136    2699.91423281    [1384] a4:GetTransfer=Main     
00000137    2699.91430570    [1384] a4:SetTransfer=(null)     
00000138    2699.92925893    [1384] 174:Receive CLOSE  for session 190, call-id 0     
00000139    2699.92998572    [1384] a4:Kill [Buffers 100 25 25 52 0] [Counts 0 0 0 0 0 5 0]     

RE: IP Office E-Mail Alerts

The VoiceMail Pro trace you posted does not seem to give any indication of it sending an email alert.

What version of Voicemail Pro are you running?

Mar sin leat

endpoint
(when you get here there's no where else to go!)

RE: IP Office E-Mail Alerts

When you start up your voicemail server you should get the following trace messages sent out on the debugger :-

MapiUserLogin=.....
"MAPI Logon OK" or "MAPI Logon Failed"
Name "x" => "y"  where x is the name of the extension and y is the email address.

You may also get

"EMAIL Name not resolved"



Can you verify if you get any of these messages on the debugger when you start the Voicemail server.

In fact could you please post the debugger trace output when you start the VoiceMail server.


Mar sin leat

endpoint
(when you get here there's no where else to go!)

RE: IP Office E-Mail Alerts

(OP)
Manager 3.3(26)

Control Unit ip 403 1.3(34)

Voicemail Pro 1.2.12

Are there any known issues with Microsoft service patches that could affect this? I am aware the SP4 locked down impersonations but the VM user has admin access.

RE: IP Office E-Mail Alerts

(OP)
[1804] 122 mailboxes were open (but not active) when flushed
[1804] DevIO::RxAbort 192.168.21.17
[1804] DevIO::Detach 192.168.21.17
[1804] Voicemail Pro Server Version 1.2 (12)
[1804] Using modified Goertzel algorithm for DTMF detection
[1804] Loading VMP configuration...
[1804] Using mask of 255.255.255.255
[1804]  
[1804] 174:Create New User 192.168.21.17 port=4096
[1804]  
[1804] 174:BulkInfoRequest 192.168.21.17 2
[1804] 174:    PBX Requesting ULaw companding
[1804] 174:Initialize Sequencer tx_seq=0, rx_seq=0
[1804] 174:TFTPLoadFile 192.168.21.17
[1804] 174:0 mailboxes were open (but not active) when flushed
[1804] 174:DevIO::StartTask 192.168.21.17
[1804] 3a0:DevIO::ProcessReceiveBuffer 192.168.21.17
[1804] 3a0:DevIO::RxData 192.168.21.17
[1804] 3a0:DevIO::ProcessReceiveBuffer 192.168.21.17
[1804] 3a0:DevIO::RxData 192.168.21.17
[1804] 3a0:DevIO::ProcessReceiveBuffer 192.168.21.17
[1804] 3a0:DevIO::RxData 192.168.21.17
[1804] 3a0:DevIO::ProcessReceiveBuffer 192.168.21.17
[1804] 3a0:DevIO::RxData 192.168.21.17
[1804] 3a0:DevIO::ProcessReceiveBuffer 192.168.21.17
[1804] 3a0:DevIO::RxData 192.168.21.17
[1804] 3a0:DevIO::ProcessReceiveBuffer 192.168.21.17
[1804] 3a0:DevIO::RxData 192.168.21.17
[1804] 3a0:DevIO::ProcessReceiveBuffer 192.168.21.17
[1804] 3a0:DevIO::RxData 192.168.21.17
[1804] 3a0:DevIO::ProcessReceiveBuffer 192.168.21.17
[1804] 3a0:DevIO::RxData 192.168.21.17
[1804] 3a0:DevIO::ProcessReceiveBuffer 192.168.21.17
[1804] 3a0:DevIO::RxData 192.168.21.17
[1804] 3a0:DevIO::ProcessReceiveBuffer 192.168.21.17
[1804] 3a0:DevIO::RxData 192.168.21.17
[1804] 3a0:DevIO::ProcessReceiveBuffer 192.168.21.17
[1804] 3a0:DevIO::RxData 192.168.21.17
[1804] 3a0:DevIO::ProcessReceiveBuffer 192.168.21.17
[1804] 3a0:DevIO::RxData 192.168.21.17
[1804] 3a0:DevIO::ProcessReceiveBuffer 192.168.21.17
[1804] 3a0:DevIO::RxData 192.168.21.17
[1804] 3a0:DevIO::ProcessReceiveBuffer 192.168.21.17
[1804] 3a0:DevIO::RxData 192.168.21.17
[1804] 3a0:DevIO::ProcessReceiveBuffer 192.168.21.17
[1804] 3a0:DevIO::RxData 192.168.21.17
[1804] 3a0:DevIO::ProcessReceiveBuffer 192.168.21.17
[1804] 3a0:DevIO::RxData 192.168.21.17
[1804] 3a0:DevIO::ProcessReceiveBuffer 192.168.21.17
[1804] 3a0:DevIO::RxData 192.168.21.17
[1804] 3a0:DevIO::ProcessReceiveBuffer 192.168.21.17
[1804] 3a0:DevIO::RxData 192.168.21.17
[1804] 3a0:DevIO::ProcessReceiveBuffer 192.168.21.17
[1804] 3a0:DevIO::RxData 192.168.21.17
[1804] 3a0:DevIO::ProcessReceiveBuffer 192.168.21.17
[1804] 3a0:DevIO::RxData 192.168.21.17
[1804] 3a0:DevIO::ProcessReceiveBuffer 192.168.21.17
[1804] 3a0:DevIO::RxData 192.168.21.17
[1804] ConfigObj::Warning record under read - cfg newer than sw size=83950768 depth=83950792
[1804] 3a0:DevIO::ProcessReceiveBuffer 192.168.21.17
[1804] 3a0:DevIO::RxData 192.168.21.17
[1804] 3a0:DevIO::ProcessReceiveBuffer 192.168.21.17
[1804] 3a0:DevIO::RxData 192.168.21.17
[1804] 3a0:DevIO::ProcessReceiveBuffer 192.168.21.17
[1804] 3a0:DevIO::RxData 192.168.21.17
[1804] 3a0:DevIO::ProcessReceiveBuffer 192.168.21.17
[1804] 3a0:DevIO::RxData 192.168.21.17
[1804] 3a0:DevIO::ProcessReceiveBuffer 192.168.21.17
[1804] 3a0:DevIO::RxData 192.168.21.17
[1804] 3a0:DevIO::ProcessReceiveBuffer 192.168.21.17
[1804] 3a0:DevIO::RxData 192.168.21.17
[1804] 3a0:DevIO::ProcessReceiveBuffer 192.168.21.17
[1804] 3a0:DevIO::RxData 192.168.21.17
[1804] 3a0:DevIO::ProcessReceiveBuffer 192.168.21.17
[1804] 3a0:DevIO::RxData 192.168.21.17
[1804] 3a0:DevIO::ProcessReceiveBuffer 192.168.21.17
[1804] 3a0:DevIO::RxData 192.168.21.17
[1804] 3a0:DevIO::ProcessReceiveBuffer 192.168.21.17
[1804] 3a0:DevIO::RxData 192.168.21.17
[1804] 3a0:DevIO::ProcessReceiveBuffer 192.168.21.17
[1804] 3a0:DevIO::RxData 192.168.21.17
[1804] 3a0:DevIO::ProcessReceiveBuffer 192.168.21.17
[1804] 3a0:DevIO::RxData 192.168.21.17
[1804] 3a0:DevIO::ProcessReceiveBuffer 192.168.21.17
[1804] 3a0:DevIO::RxData 192.168.21.17
[1804] 3a0:DevIO::ProcessReceiveBuffer 192.168.21.17
[1804] 3a0:DevIO::RxData 192.168.21.17
[1804] 3a0:DevIO::ProcessReceiveBuffer 192.168.21.17
[1804] 3a0:DevIO::RxData 192.168.21.17
[1804] 3a0:DevIO::ProcessReceiveBuffer 192.168.21.17
[1804] 3a0:DevIO::RxData 192.168.21.17
[1804] 3a0:DevIO::ProcessReceiveBuffer 192.168.21.17
[1804] 3a0:DevIO::RxData 192.168.21.17
[1804] 3a0:DevIO::RxComplete 192.168.21.17
[1804] ptr=0500FCB0 start=0500FCC8
[1804] ConfigObj::Warning record under read - cfg newer than sw size=83950768 depth=83950792
[1804] ptr=0500FCB0 start=0500FCC8
[1804] ConfigObj::Warning record under read - cfg newer than sw size=83950768 depth=83950792
[1804] ptr=0500FCB0 start=0500FCC8
[1804] ConfigObj::Warning record under read - cfg newer than sw size=83950768 depth=83950792
[1804] ptr=0500FCB0 start=0500FCC8
[1804] ConfigObj::Warning record under read - cfg newer than sw size=83950768 depth=83950792
[1804] ptr=0500FCB0 start=0500FCC8
[1804] ConfigObj::Warning record under read - cfg newer than sw size=83950768 depth=83950792
[1804] ptr=0500FCB0 start=0500FCC8
[1804] ConfigObj::Warning record under read - cfg newer than sw size=83950768 depth=83950792
[1804] ptr=0500FCB0 start=0500FCC8
[1804] ConfigObj::Warning record under read - cfg newer than sw size=83950768 depth=83950792
[1804] ptr=0500FCB0 start=0500FCC8
[1804] ConfigObj::Warning record under read - cfg newer than sw size=83950768 depth=83950792
[1804] ptr=0500FCB0 start=0500FCC8
[1804] ConfigObj::Warning record under read - cfg newer than sw size=83950768 depth=83950792
[1804] ptr=0500FCB0 start=0500FCC8
[1804] ConfigObj::Warning record under read - cfg newer than sw size=83950768 depth=83950792
[1804] ptr=0500FCB0 start=0500FCC8
[1804] ConfigObj::Warning record under read - cfg newer than sw size=83950768 depth=83950792
[1804] ptr=0500FCB0 start=0500FCC8
[1804] ConfigObj::Warning record under read - cfg newer than sw size=83950768 depth=83950792
[1804] ptr=0500FCB0 start=0500FCC8
[1804] ConfigObj::Warning record under read - cfg newer than sw size=83950768 depth=83950792
[1804] ptr=0500FCB0 start=0500FCC8
[1804] ConfigObj::Warning record under read - cfg newer than sw size=83950768 depth=83950792
[1804] ptr=0500FCB0 start=0500FCC8
[1804] ConfigObj::Warning record under read - cfg newer than sw size=83950768 depth=83950792
[1804] ptr=0500FCB0 start=0500FCC8
[1804] ConfigObj::Warning record under read - cfg newer than sw size=83950768 depth=83950792
[1804] ptr=0500FCB0 start=0500FCC8
[1804] ConfigObj::Warning record under read - cfg newer than sw size=83950768 depth=83950792
[1804] ptr=0500FCB0 start=0500FCC8
[1804] ConfigObj::Warning record under read - cfg newer than sw size=83950768 depth=83950792
[1804] ptr=0500FCB0 start=0500FCC8
[1804] ConfigObj::Warning record under read - cfg newer than sw size=83950768 depth=83950792
[1804] ptr=0500FCB0 start=0500FCC8
[1804] ConfigObj::Warning record under read - cfg newer than sw size=83950768 depth=83950792
[1804] ptr=0500FCB0 start=0500FCC8
[1804] ConfigObj::Warning record under read - cfg newer than sw size=83950768 depth=83950792
[1804] ptr=0500FCB0 start=0500FCC8
[1804] ConfigObj::Warning record under read - cfg newer than sw size=83950768 depth=83950792
[1804] ptr=0500FCB0 start=0500FCC8
[1804] ConfigObj::Warning record under read - cfg newer than sw size=83950768 depth=83950792
[1804] ptr=0500FCB0 start=0500FCC8
[1804] ConfigObj::Warning record under read - cfg newer than sw size=83950768 depth=83950792
[1804] ptr=0500FCB0 start=0500FCC8
[1804] ConfigObj::Warning record under read - cfg newer than sw size=83950768 depth=83950792
[1804] ptr=0500FCB0 start=0500FCC8
[1804] ConfigObj::Warning record under read - cfg newer than sw size=83950768 depth=83950792
[1804] ptr=0500FCB0 start=0500FCC8
[1804] ConfigObj::Warning record under read - cfg newer than sw size=83950768 depth=83950792
[1804] ptr=0500FCB0 start=0500FCC8
[1804] ConfigObj::Warning record under read - cfg newer than sw size=83950768 depth=83950792
[1804] ptr=0500FCB0 start=0500FCC8
[1804] ConfigObj::Warning record under read - cfg newer than sw size=83950768 depth=83950792
[1804] ptr=0500FCB0 start=0500FCC8
[1804] ConfigObj::Warning record under read - cfg newer than sw size=83950768 depth=83950792
[1804] ptr=0500FCB0 start=0500FCC8
[1804] ConfigObj::Warning record under read - cfg newer than sw size=83950768 depth=83950792
[1804] ptr=0500FCB0 start=0500FCC8
[1804] ConfigObj::Warning record under read - cfg newer than sw size=83950768 depth=83950792
[1804] ptr=0500FCB0 start=0500FCC8
[1804] ConfigObj::Warning record under read - cfg newer than sw size=83950768 depth=83950792
[1804] ptr=0500FCB0 start=0500FCC8
[1804] ConfigObj::Warning record under read - cfg newer than sw size=83950768 depth=83950792
[1804] ptr=0500FCB0 start=0500FCC8
[1804] ConfigObj::Warning record under read - cfg newer than sw size=83950768 depth=83950792
[1804] ptr=0500FCB0 start=0500FCC8
[1804] ConfigObj::Warning record under read - cfg newer than sw size=83950768 depth=83950792
[1804] ptr=0500FCB0 start=0500FCC8
[1804] ConfigObj::Warning record under read - cfg newer than sw size=83950768 depth=83950792
[1804] ptr=0500FCB0 start=0500FCC8
[1804] ConfigObj::Warning record under read - cfg newer than sw size=83950768 depth=83950792
[1804] ptr=0500FCB0 start=0500FCC8
[1804] ConfigObj::Warning record under read - cfg newer than sw size=83950768 depth=83950792
[1804] ptr=0500FCB0 start=0500FCC8
[1804] ConfigObj::Warning record under read - cfg newer than sw size=83950768 depth=83950792
[1804] ptr=0500FCB0 start=0500FCC8
[1804] ConfigObj::Warning record under read - cfg newer than sw size=83950768 depth=83950792
[1804] ptr=0500FCB0 start=0500FCC8
[1804] ConfigObj::Warning record under read - cfg newer than sw size=83950768 depth=83950792
[1804] ptr=0500FCB0 start=0500FCC8
[1804] ConfigObj::Warning record under read - cfg newer than sw size=83950768 depth=83950792
[1804] ptr=0500FCB0 start=0500FCC8
[1804] ConfigObj::Warning record under read - cfg newer than sw size=83950768 depth=83950792
[1804] ptr=0500FCB0 start=0500FCC8
[1804] ConfigObj::Warning record under read - cfg newer than sw size=83950768 depth=83950792
[1804] ptr=0500FCB0 start=0500FCC8
[1804] ConfigObj::Warning record under read - cfg newer than sw size=83950768 depth=83950792
[1804] ptr=0500FCB0 start=0500FCC8
[1804] ConfigObj::Warning record under read - cfg newer than sw size=83950768 depth=83950792
[1804] ptr=0500FCB0 start=0500FCC8
[1804] ConfigObj::Warning record under read - cfg newer than sw size=83950768 depth=83950792
[1804] ptr=0500FCB0 start=0500FCC8
[1804] ConfigObj::Warning record under read - cfg newer than sw size=83950768 depth=83950792
[1804] ptr=0500FCB0 start=0500FCC8
[1804] ConfigObj::Warning record under read - cfg newer than sw size=83950768 depth=83950792
[1804] ptr=0500FCB0 start=0500FCC8
[1804] ConfigObj::Warning record under read - cfg newer than sw size=83950768 depth=83950792
[1804] ptr=0500FCB0 start=0500FCC8
[1804] ConfigObj::Warning record under read - cfg newer than sw size=83950768 depth=83950792
[1804] ptr=0500FCB0 start=0500FCC8
[1804] ConfigObj::Warning record under read - cfg newer than sw size=83950768 depth=83950792
[1804] ptr=0500FCB0 start=0500FCC8
[1804] ConfigObj::Warning record under read - cfg newer than sw size=83950768 depth=83950792
[1804] ptr=0500FCB0 start=0500FCC8
[1804] ConfigObj::Warning record under read - cfg newer than sw size=83950768 depth=83950792
[1804] ptr=0500FCB0 start=0500FCC8
[1804] ConfigObj::Warning record under read - cfg newer than sw size=83950768 depth=83950792
[1804] ptr=0500FCB0 start=0500FCC8
[1804] ConfigObj::Warning record under read - cfg newer than sw size=83950768 depth=83950792
[1804] ptr=0500FCB0 start=0500FCC8
[1804] ConfigObj::Warning record under read - cfg newer than sw size=83950768 depth=83950792
[1804] ptr=0500FCB0 start=0500FCC8
[1804] ConfigObj::Warning record under read - cfg newer than sw size=83950768 depth=83950792
[1804] ptr=0500FCB0 start=0500FCC8
[1804] ConfigObj::Warning record under read - cfg newer than sw size=83950768 depth=83950792
[1804] ptr=0500FCB0 start=0500FCC8
[1804] ConfigObj::Warning record under read - cfg newer than sw size=83950768 depth=83950792
[1804] ptr=0500FCB0 start=0500FCC8
[1804] ConfigObj::Warning record under read - cfg newer than sw size=83950768 depth=83950792
[1804] ptr=0500FCB0 start=0500FCC8
[1804] ConfigObj::Warning record under read - cfg newer than sw size=83950768 depth=83950792
[1804] ptr=0500FCB0 start=0500FCC8
[1804] ConfigObj::Warning record under read - cfg newer than sw size=83950768 depth=83950792
[1804] ptr=0500FCB0 start=0500FCC8
[1804] ConfigObj::Warning record under read - cfg newer than sw size=83950768 depth=83950792
[1804] ptr=0500FCB0 start=0500FCC8
[1804] ConfigObj::Warning record under read - cfg newer than sw size=83950768 depth=83950792
[1804] ptr=0500FCB0 start=0500FCC8
[1804] ConfigObj::Warning record under read - cfg newer than sw size=83950768 depth=83950792
[1804] ptr=0500FCB0 start=0500FCC8
[1804] ConfigObj::Warning record under read - cfg newer than sw size=83950768 depth=83950792
[1804] ptr=0500FCB0 start=0500FCC8
[1804] ConfigObj::Warning record under read - cfg newer than sw size=83950768 depth=83950792
[1804] ptr=0500FCB0 start=0500FCC8
[1804] ConfigObj::Warning record under read - cfg newer than sw size=83950768 depth=83950792
[1804] ptr=0500FCB0 start=0500FCC8
[1804] ConfigObj::Warning record under read - cfg newer than sw size=83950768 depth=83950792
[1804] ptr=0500FCB0 start=0500FCC8
[1804] ConfigObj::Warning record under read - cfg newer than sw size=83950768 depth=83950792
[1804] ptr=0500FCB0 start=0500FCC8
[1804] ConfigObj::Warning record under read - cfg newer than sw size=83950768 depth=83950792
[1804] ptr=0500FCB0 start=0500FCC8
[1804] ConfigObj::Warning record under read - cfg newer than sw size=83950768 depth=83950792
[1804] ptr=0500FCB0 start=0500FCC8
[1804] ConfigObj::Warning record under read - cfg newer than sw size=83950768 depth=83950792
[1804] ptr=0500FCB0 start=0500FCC8
[1804] ConfigObj::Warning record under read - cfg newer than sw size=83950768 depth=83950792
[1804] ptr=0500FCB0 start=0500FCC8
[1804] ConfigObj::Warning record under read - cfg newer than sw size=83950768 depth=83950792
[1804] ptr=0500FCB0 start=0500FCC8
[1804] ConfigObj::Warning record under read - cfg newer than sw size=83950768 depth=83950792
[1804] ptr=0500FCB0 start=0500FCC8
[1804] ConfigObj::Warning record under read - cfg newer than sw size=83950768 depth=83950792
[1804] ptr=0500FCB0 start=0500FCC8
[1804] ConfigObj::Warning record under read - cfg newer than sw size=83950768 depth=83950792
[1804] ptr=0500FCB0 start=0500FCC8
[1804] ConfigObj::Warning record under read - cfg newer than sw size=83950768 depth=83950792
[1804] ptr=0500FCB0 start=0500FCC8
[1804] ConfigObj::Warning record under read - cfg newer than sw size=83950768 depth=83950792
[1804] ptr=0500FCB0 start=0500FCC8
[1804] ConfigObj::Warning record under read - cfg newer than sw size=83950768 depth=83950792
[1804] ptr=0500FCB0 start=0500FCC8
[1804] ConfigObj::Warning record under read - cfg newer than sw size=83950768 depth=83950792
[1804] ptr=0500FCB0 start=0500FCC8
[1804] ConfigObj::Warning record under read - cfg newer than sw size=83950768 depth=83950792
[1804] ptr=0500FCB0 start=0500FCC8
[1804] ConfigObj::Warning record under read - cfg newer than sw size=83950768 depth=83950792
[1804] ptr=0500FCB0 start=0500FCC8
[1804] ConfigObj::Warning record under read - cfg newer than sw size=83950768 depth=83950792
[1804] ptr=0500FCB0 start=0500FCC8
[1804] ConfigObj::Warning record under read - cfg newer than sw size=83950768 depth=83950792
[1804] ptr=0500FCB0 start=0500FCC8
[1804] ConfigObj::Warning record under read - cfg newer than sw size=83950768 depth=83950792
[1804] ptr=0500FCB0 start=0500FCC8
[1804] ConfigObj::Warning record under read - cfg newer than sw size=83950768 depth=83950792
[1804] ptr=0500FCB0 start=0500FCC8
[1804] ConfigObj::Warning record under read - cfg newer than sw size=83950768 depth=83950792
[1804] ptr=0500FCB0 start=0500FCC8
[1804] ConfigObj::Warning record under read - cfg newer than sw size=83950768 depth=83950792
[1804] ptr=0500FCB0 start=0500FCC8
[1804] ConfigObj::Warning record under read - cfg newer than sw size=83950768 depth=83950792
[1804] ptr=0500FCB0 start=0500FCC8
[1804] ConfigObj::Warning record under read - cfg newer than sw size=83950768 depth=83950792
[1804] ptr=0500FCB0 start=0500FCC8
[1804] ConfigObj::Warning record under read - cfg newer than sw size=83950768 depth=83950792
[1804] ptr=0500FCB0 start=0500FCC8
[1804] ConfigObj::Warning record under read - cfg newer than sw size=83950768 depth=83950792
[1804] ptr=0500FCB0 start=0500FCC8
[1804] ConfigObj::Warning record under read - cfg newer than sw size=83950768 depth=83950792
[1804] ptr=0500FCB0 start=0500FCC8
[1804] ConfigObj::Warning record under read - cfg newer than sw size=83950768 depth=83950792
[1804] ptr=0500FCB0 start=0500FCC8
[1804] ConfigObj::Warning record under read - cfg newer than sw size=83950768 depth=83950792
[1804] ptr=0500FCB0 start=0500FCC8
[1804] ConfigObj::Warning record under read - cfg newer than sw size=83950768 depth=83950792
[1804] ptr=0500FCB0 start=0500FCC8
[1804] ConfigObj::Warning record under read - cfg newer than sw size=83950768 depth=83950792
[1804] ptr=0500FCB0 start=0500FCC8
[1804] ConfigObj::Warning record under read - cfg newer than sw size=83950768 depth=83950792
[1804] ptr=0500FCB0 start=0500FCC8
[1804] ConfigObj::Warning record under read - cfg newer than sw size=83950768 depth=83950792
[1804] ptr=0500FCB0 start=0500FCC8
[1804] ConfigObj::Warning record under read - cfg newer than sw size=83950768 depth=83950792
[1804] ptr=0500FCB0 start=0500FCC8
[1804] ConfigObj::Warning record under read - cfg newer than sw size=83950768 depth=83950792
[1804] ptr=0500FCB0 start=0500FCC8
[1804] ConfigObj::Warning record under read - cfg newer than sw size=83950768 depth=83950792
[1804] ptr=0500FCB0 start=0500FCC8
[1804] ConfigObj::Warning record under read - cfg newer than sw size=83950768 depth=83950792
[1804] ptr=0500FCB0 start=0500FCC8
[1804] ConfigObj::Warning record under read - cfg newer than sw size=83950768 depth=83950792
[1804] ptr=0500FCB0 start=0500FCC8
[1804] ConfigObj::Warning record under read - cfg newer than sw size=83950768 depth=83950792
[1804] ptr=0500FCB0 start=0500FCC8
[1804] ConfigObj::Warning record under read - cfg newer than sw size=83950768 depth=83950792
[1804] ptr=0500FCB0 start=0500FCC8
[1804] ConfigObj::Warning record under read - cfg newer than sw size=83950768 depth=83950792
[1804] ptr=0500FCB0 start=0500FCC8
[1804] ConfigObj::Warning record under read - cfg newer than sw size=83950768 depth=83950792
[1804] ptr=0500FCB0 start=0500FCC8
[1804] ConfigObj::Warning record under read - cfg newer than sw size=83950768 depth=83950792
[1804] ptr=0500FCB0 start=0500FCC8
[1804] ConfigObj::Warning record under read - cfg newer than sw size=83950768 depth=83950792
[1804] ptr=0500FCB0 start=0500FCC8
[1804] ConfigObj::Warning record under read - cfg newer than sw size=83950768 depth=83950792
[1804] ptr=0500FCB0 start=0500FCC8
[1804] ConfigObj::Warning record under read - cfg newer than sw size=83950768 depth=83950792
[1804] ptr=0500FCB0 start=0500FCC8
[1804] ConfigObj::Warning record under read - cfg newer than sw size=83950816 depth=83950840
[1804] ptr=0500FCE0 start=0500FCF8
[1804] ConfigObj::Warning record under read - cfg newer than sw size=83950816 depth=83950840
[1804] ptr=0500FCE0 start=0500FCF8
[1804] ConfigObj::Warning record under read - cfg newer than sw size=83950816 depth=83950840
[1804] ptr=0500FCE0 start=0500FCF8
[1804] ConfigObj::Warning record under read - cfg newer than sw size=83950816 depth=83950840
[1804] ptr=0500FCE0 start=0500FCF8
[1804] ConfigObj::Warning record under read - cfg newer than sw size=83950816 depth=83950840
[1804] ptr=0500FCE0 start=0500FCF8
[1804] 3a0:0 mailboxes were open (but not active) when flushed
[1804] 3a0:CreateMailboxList 122
[1804] 3a0:SendBulkInfo 192.168.21.17
[1804] 3a0:BulkInfo Response 50 192.168.21.17
[1804] 3a0:BulkInfo Response 50 192.168.21.17
[1804] 3a0:BulkInfo Response 22 192.168.21.17
[1804] 3a0:Updating campaign park slot information

RE: IP Office E-Mail Alerts

(OP)
Which Microsoft service are required to run?

RE: IP Office E-Mail Alerts

Sorry,

the MAPI connection is only invoked when someone tries to use the VoiceMail Email functionality.


Can you restart the voicemail, leave a message for a mailbox that will forward the message to email then post it.

Mar sin leat

endpoint
(when you get here there's no where else to go!)

RE: IP Office E-Mail Alerts

(OP)
I stopped and restarted the VMpro service as well as the MS Messenger service and was able to get a MAPI logon failure message. It only appears when I restart the service and leave a message afterwards


[2328] 394:0 mailboxes were open (but not active) when flushed
[2328] 394:CreateMailboxList 122
[2328] 394:SendBulkInfo 192.168.21.17
[2328] 394:BulkInfo Response 50 192.168.21.17
[2328] 394:BulkInfo Response 50 192.168.21.17
[2328] 394:BulkInfo Response 22 192.168.21.17
[2328] 394:Updating campaign park slot information
[2328] 174:Loading VMP configuration...
[2328] 174:New VMAIL Client
[2328] 174:Receive OPEN  for session 114, call-id 19 (DISC Tone Length 0 secs)
[2328] 174:Access = ACCESS_LEAVE_VOICEMAIL:
[2328] 174:    mailbox: withheld
[2328] 174:    calling_party: ###
[2328] 174:    display_string: withheld>withheld
[2328] 174:    greeting_modifier:  
[2328] 174:    language: enu
[2328] 174:    Acall_ident: 19
[2328] 174: - Internal: !Internal!=Y
[2328] 174:Receive ACTIVE  for session 114, call-id 19
[2328] 3c0:Disk space free to record C:\Program Files\Avaya\IP Office\Voicemail Pro\VM\Accounts is 27712 MB, maximum recording is 120 secs
[2328] 3c0:Disk space free to record C:\Program Files\Avaya\IP Office\Voicemail Pro\VM\Greetings\MSG04277.WAV is 27712 MB, maximum recording is 120 secs
[2328] 3c0:StartRecording C:\Program Files\Avaya\IP Office\Voicemail Pro\VM\Greetings\MSG04277.WAV
[2328] 174:Receive CLOSE  for session 114, call-id 0
[2328] 174:Removed 29920 bytes from recording (1.870000 secs)
[2328] 174:EndRecording
[2328] 174:IntuityRecordNode - the length of the recorded message is too short 1889ms < 3000ms
[2328] 174:Mailbox name retrieved=withheld new=0 old=0 saved=1
[2328] 3c0:Kill [Buffers 100 25 25 52 0] [Counts 0 0 0 0 0 5 0]
[2328] 174:New VMAIL Client
[2328] 174:Receive OPEN  for session 115, call-id 21 (DISC Tone Length 0 secs)
[2328] 174:Access = ACCESS_LEAVE_VOICEMAIL:
[2328] 174:    mailbox:withheld
[2328] 174:    calling_party: ###
[2328] 174:    display_string:withheld>withheld
[2328] 174:    greeting_modifier:  
[2328] 174:    language: enu
[2328] 174:    Acall_ident: 21
[2328] 174: - Internal: !Internal!=Y
[2328] 174:Receive ACTIVE  for session 115, call-id 21
[2328] 3b0:Disk space free to record C:\Program Files\Avaya\IP Office\Voicemail Pro\VM\Accounts is 27712 MB, maximum recording is 120 secs
[2328] 3b0:Disk space free to record C:\Program Files\Avaya\IP Office\Voicemail Pro\VM\Greetings\MSG04278.WAV is 27712 MB, maximum recording is 120 secs
[2328] 3b0:StartRecording C:\Program Files\Avaya\IP Office\Voicemail Pro\VM\Greetings\MSG04278.WAV
[2328] 174:Receive CLOSE  for session 115, call-id 0
[2328] 174:EndRecording
[2328] 174:New Mail Notify(1) withheld
[2328] 174:IntuityRecordNode - Sent recording to mailbox: "###"  
[2328] 174:Mailbox name retrieved=withheld new=1 old=0 saved=1
[2328] 3b0:Kill [Buffers 100 25 25 52 0] [Counts 0 0 0 0 0 5 0]
[2328] 174:MapiUserLogin=domain\user
[2328] 394:MAPI Logon Failed 2

RE: IP Office E-Mail Alerts

(OP)
This seems to have stumped everyone. An IP Office Technician took a look and said to wait for version 2.0 which is due out this month. He said he was surprised we ever had the Alert/Forwarding working at all. We may be forced to use IMS.

RE: IP Office E-Mail Alerts

Just got this working on our IP 403... Service has to be run under the logged in account on the VM PC.. and in VM Pro Administration->Preferences->MAPI tab... you have to enter the name and password for the outlook profile.... hope this helps ;o)

RE: IP Office E-Mail Alerts

If you cannot still get this going, consider upgrading to version 2. The VM Pro VM to Email Feature, no longer uses MAPI but uses SMTP. Works everytime !!

RE: IP Office E-Mail Alerts

(OP)
Thanks for the info -- we will be upgrading to the newer version first part of March. I will let you know how it goes.

RE: IP Office E-Mail Alerts

March came and went. We haven't heard from you since Mt. Laurel was shut down. Let us know.

RE: IP Office E-Mail Alerts

(OP)
March came and went twice. The upgrade to 2.0 did correct the issue I was having. But now I have another issue that need I need to post. We migrated the e-mail server to a new box; keeping the same version, now the alerts are no longer working. IMS client is a dog so we decided to not use it. I thought it may be a corrupt MAPI profile but creating a new one didnt fix it. Is there a file where the e-mail server name needs to be changed? I thought this was all controlled by the MAPI/SMTP client? What's EasyMail?

jlewis1957 -- Nothing left in Ashburn either.

RE: IP Office E-Mail Alerts

Glad the upgrade to 2.0 solved the problem. Apparently you stuck with MAPI rather than go to SMTP as MrIPO suggested.

Ashburn to ashes, a shame. Gotta love the french, non? But we all need to move on. Give me a call when you have a moment.

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