I ask alot of questions dont I I ask alot of questions dont I GrandmasterOPI (IS/IT--Management) (OP) 11 Jul 03 03:02 Has anybody ever seen an Avaya tier 4 support person, or are they just a myth RE: I ask alot of questions dont I routermad (TechnicalUser) 11 Jul 03 11:05 They exsists. We dont see much of them. RE: I ask alot of questions dont I IPOJedi (TechnicalUser) 11 Jul 03 16:27 I work on Tier 2 support for a reseller in the UK and when we have to pass on faults that we know are "IPO Features" bugs to you and me, we call Avay UK Tier 3 who sit 10 feet away from Tier 4, and they dont speeak to each other. When faults go to Tier 4 there is this "Black Void"...so if Avays own Tier 3 cant find Tier 4 what hope have the rest of us!!!May all your IPOffices be littke ones!!!