×
INTELLIGENT WORK FORUMS
FOR COMPUTER PROFESSIONALS

Contact US

Log In

Come Join Us!

Are you a
Computer / IT professional?
Join Tek-Tips Forums!
  • Talk With Other Members
  • Be Notified Of Responses
    To Your Posts
  • Keyword Search
  • One-Click Access To Your
    Favorite Forums
  • Automated Signatures
    On Your Posts
  • Best Of All, It's Free!

*Tek-Tips's functionality depends on members receiving e-mail. By joining you are opting in to receive e-mail.

Posting Guidelines

Promoting, selling, recruiting, coursework and thesis posting is forbidden.

Students Click Here

IP Agent implementation

IP Agent implementation

IP Agent implementation

(OP)
I am currently in the process of developing a proposal for IP Agent from Avaya for our Helpdesk.  Has anyone done a proposal to implement IP Agent?  If so, can I get a copy?
I am looking for what the users would need to work from home.  And also some input into what works and what does not work when having users work from home.

Gia K. Reynolds

RE: IP Agent implementation

You can use the minimum requirements of:
PhoneManager Pro VoIP    
Pentium 400Mhz or above (550Mhz recommended)    
Windows 98 (SE),ME, NT4 (SP6), 2000 Pro (SP2), XP Pro
(2000 & XP Recommended)    
128MB RAM    
1GByte HardDrive    
USB Headset Recommended
iPhoneManager Pro is a desktop application and can co-reside with other Microsoft or IP Office desktop applications. Requires Sound card and microphone installed.

In terms of connectivity it is impossible to get SLA's on the Internet so as a result there may be times when the IP Agent will not meet the expected voice quality that they want, so you have to ensure that they are aware of this unless they are getting SLA's from their ISP as well as ensuring the LAN and WAN is QoS compliant. A key issue in these situations is if they are connecting via a remote access VPN and if they are the VPN solution must support VOIP as most VPN solutions will prevent VOIP from working over the WAN.

Thanks,
Frank

Thank you,
VOIPEng

Red Flag This Post

Please let us know here why this post is inappropriate. Reasons such as off-topic, duplicates, flames, illegal, vulgar, or students posting their homework.

Red Flag Submitted

Thank you for helping keep Tek-Tips Forums free from inappropriate posts.
The Tek-Tips staff will check this out and take appropriate action.

Reply To This Thread

Posting in the Tek-Tips forums is a member-only feature.

Click Here to join Tek-Tips and talk with other members! Already a Member? Login

Close Box

Join Tek-Tips® Today!

Join your peers on the Internet's largest technical computer professional community.
It's easy to join and it's free.

Here's Why Members Love Tek-Tips Forums:

Register now while it's still free!

Already a member? Close this window and log in.

Join Us             Close