×
INTELLIGENT WORK FORUMS
FOR COMPUTER PROFESSIONALS

Log In

Come Join Us!

Are you a
Computer / IT professional?
Join Tek-Tips Forums!
  • Talk With Other Members
  • Be Notified Of Responses
    To Your Posts
  • Keyword Search
  • One-Click Access To Your
    Favorite Forums
  • Automated Signatures
    On Your Posts
  • Best Of All, It's Free!

*Tek-Tips's functionality depends on members receiving e-mail. By joining you are opting in to receive e-mail.

Posting Guidelines

Promoting, selling, recruiting, coursework and thesis posting is forbidden.

Students Click Here

IP office multisite

IP office multisite

IP office multisite

(OP)
Hi - I work for a reseller based in Scotland.

We have a site with a 403 at one end of a 2meg leased line with a 406 at the other.

This works really well however the customer has decided that they would like to split reception over the two sites which on paper is possible HOWEVER

You don't seem to be able to add extensions from one site into a group at another.  I have tried making virtual extensions on the local site and forwarding them to the other site.  This appears to cause confusion as calls get cut off.  

The systems are running 1.0(60) software.

can anyone help me?

RE: IP office multisite

Maybe try upgrading to release 1.3(30) ??


BuckWeet

RE: IP office multisite

(OP)
Just doing that now will let you know if it fixes the problem...

RE: IP office multisite

(OP)
OK so upgrading the software hasn't fixed it so here is somemore detail.

Site A
all calls come in here to a reception with 2 people answering the bulk of the calls.  The customer would like to add a third person in but they are at Site B.
Calls that aren't answered are then passed on to a second group which consists of 8 users.  Again the customer would like to add people from Site B

Site B

works fine making and receiving calls from site A however it is impossible to add users from here into the groups in site A.

I have tried adding virtual users in Site A which forward to Site B and then added them into the groups but they are unreliable or don't work at all.

Anyone have any experience of doing similar who can help me PLEASE!!

RE: IP office multisite

One solution would to be add IP Phone Manager Pro or IP Hardphone to the operator at site B, then they would be registered on the Site A IP Office and would be able to be members of groups in site A.

Is there anything the would prevent this solution from working?

Thank you,
Frank Mirecki

Red Flag This Post

Please let us know here why this post is inappropriate. Reasons such as off-topic, duplicates, flames, illegal, vulgar, or students posting their homework.

Red Flag Submitted

Thank you for helping keep Tek-Tips Forums free from inappropriate posts.
The Tek-Tips staff will check this out and take appropriate action.

Reply To This Thread

Posting in the Tek-Tips forums is a member-only feature.

Click Here to join Tek-Tips and talk with other members! Already a Member? Login

Close Box

Join Tek-Tips® Today!

Join your peers on the Internet's largest technical computer professional community.
It's easy to join and it's free.

Here's Why Members Love Tek-Tips Forums:

Register now while it's still free!

Already a member? Close this window and log in.

Join Us             Close