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Converse on Split Question

Converse on Split Question

Converse on Split Question

(OP)
We recently installed an VRU in our office, and we are sending calls to it using the converse-on command in the the vector logic.  However we are running into problems when it comes to trasnfering.  For example, a call comes into the VRU, and they would like to talk to a customer service agent, the VRU performs a switch hook flash, dials the VDN of our customer service department and then hangs up.  When using the converse-on command the call is dropped once the VRU drops the call, however if I replace the converse-on commend with the queue-on split XXX command the trasnfer works normally.  Does anyone know if there is a special sequence that has to occur to transfer a call when using the converse-on command?

Thanks in advance.

John

RE: Converse on Split Question

For the VRU to return a call to the Vector after a Converse on, the VRU needs to flash, dial the return code, then the extension, then hang up. the next vector step after the converse step needs to be a collect x digits after announcement none, followed by a route to digits step.

RE: Converse on Split Question

(OP)
Thanks! It worked perfectly.

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