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Did not show extension no in cs1000

thread798-1826065

Did not show extension no in cs1000

Did not show extension no in cs1000

(OP)
Dear expert,

was there any reason why guess room A called a ACD agent only showed the guest name without the extension/room no. ?

RE: Did not show extension no in cs1000

Does this happen for all rooms?

Firebird Scrambler

Nortel & Avaya Meridian 1 / Succession & BCM / Norstar Programmer

Website = http://somertel.net
linkedin

RE: Did not show extension no in cs1000

(OP)
Only three rooms.

RE: Did not show extension no in cs1000

(OP)
Other rooms display guess names and extension no.

RE: Did not show extension no in cs1000

It's been a while since I last messed with the Meridian system, but I think those three extensions that only display the name aren't configured as "Hotel" phones.

Check the CLS settings as I recall that there was a prompt that only applied to work with the Hotel management software.

Firebird Scrambler

Nortel & Avaya Meridian 1 / Succession & BCM / Norstar Programmer

Website = http://somertel.net
linkedin

RE: Did not show extension no in cs1000

(OP)
The CLS of the normal display (with guest name and extension no.) is the same as the one which did not show the extension no.

CLS TLD DTN FBD XFD WTA THFD FNA HTA ONS
LPR XRD AGRD CWD SWD MWA RMMD SMWD LPA XHD SLKD CCSA-CSI LND TVD
CFTD SFA MRA C6D CNID CLBD AUTU
ICDD CDMD LLCN EHTD MCTD
GPUD DPUD CFXD ARHD OVDD AGTD CLTD LDTD ASCD SDND
MBXD CPFA CPTA UDI RCC HBTD DDGA NAMA MIND
NRWD NRCD NROD CRD PRSD MCRD
EXR0 SHL ABDD CFHD DNDY DNO3
CWND USRD BNRD OCBD RTDD RBDD RBHD FAXD CNUD CNAD PGND FTTC
FDSD NOVD CDMR MCDD T87D PKCH MPTD

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