Tek-Tips is the largest IT community on the Internet today!

Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!

  • Congratulations SkipVought on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!

Did not show extension no in cs1000

Status
Not open for further replies.

MoJHK

Systems Engineer
Nov 16, 2017
180
0
0
HK
Dear expert,

was there any reason why guess room A called a ACD agent only showed the guest name without the extension/room no. ?
 
Other rooms display guess names and extension no.
 
It's been a while since I last messed with the Meridian system, but I think those three extensions that only display the name aren't configured as "Hotel" phones.

Check the CLS settings as I recall that there was a prompt that only applied to work with the Hotel management software.

Firebird Scrambler

Nortel & Avaya Meridian 1 / Succession & BCM / Norstar Programmer

Website = linkedin
 
The CLS of the normal display (with guest name and extension no.) is the same as the one which did not show the extension no.

CLS TLD DTN FBD XFD WTA THFD FNA HTA ONS
LPR XRD AGRD CWD SWD MWA RMMD SMWD LPA XHD SLKD CCSA-CSI LND TVD
CFTD SFA MRA C6D CNID CLBD AUTU
ICDD CDMD LLCN EHTD MCTD
GPUD DPUD CFXD ARHD OVDD AGTD CLTD LDTD ASCD SDND
MBXD CPFA CPTA UDI RCC HBTD DDGA NAMA MIND
NRWD NRCD NROD CRD PRSD MCRD
EXR0 SHL ABDD CFHD DNDY DNO3
CWND USRD BNRD OCBD RTDD RBDD RBHD FAXD CNUD CNAD PGND FTTC
FDSD NOVD CDMR MCDD T87D PKCH MPTD[tt][/tt]
 
Status
Not open for further replies.

Part and Inventory Search

Sponsor

Back
Top