We are using Avaya CM and CMS ver 19.2 in our office call center. We have different department and every department skill have 10 agents and a supervisor assigned so that they may received there related complains, we have total of 09 departments and thus 9 skills. Now for some reason we have allowed all supervisors to add or move agents between skills. Is there any report exist in CMS which can show the activity of supervisor related to skill changes? i mean which supervisor added or move agent from one skill to another??
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