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Routing a voicemail from Auto Attendent

Routing a voicemail from Auto Attendent

Routing a voicemail from Auto Attendent

(OP)
Can someone help me out please?

The way our VMP is setup is there are groups that are routed to an Auto Attendant. From this Auto Attendant, there is a start point that says go to night (night auto attendant), and check business hours - go to (day attendant, false - go to night attendant). I would like to just route a number to a hunt group but i need to setup a voicemail that will pick if someone doesn't answer. I already tried the user/leave mail for this group in VMP, still goes to Auto Attendant.

RE: Routing a voicemail from Auto Attendent

Would this not be as simple as enabling the hunt group voicemail box, which is enabled by default, after 45 seconds? The incoming call route's destination is the Hunt Group and after 45 seconds of ringing the call is answered by its own voicemail box.
There is no need to set anything up in VM Pro, unless I'm not understanding what you are asking.

RE: Routing a voicemail from Auto Attendent

(OP)
Thanks for replying. So the hunt group is set up for another site, but all the calls are basically routed to call center where agents extensions are added to this hunt group. In VMP there is a goto route to CallCenter Autoattendent, and from there there are conditions for business hours, go to night, day etc. I don't need this anymore. When i call the hunt group number, it ends going to AA. I deleted the Goto AutoAttendant for this group, and its still goes there no matter what. Voicemail is enabled for the group and set to 45 sec answer time. I think this is somehow affected by queuing length. if my extension for example is in the hunt group, after four or 5 rings the auto attendant picks up and my extension still rings while i am listening to AA.

RE: Routing a voicemail from Auto Attendent

I think this is somehow affected by queuing length. if my extension for example is in the hunt group, after four or 5 rings the auto attendant picks up and my extension still rings while i am listening to AA.
It sounds like you have Announcements enabled for the Hunt Group. A call coming into the hunt group will hear hunt group announcements after the announcement timer has expired (not auto attendant as you say above, but rather the hunt group announcement). While the HG announcement is playing any logged in members of the HG continue to ring while the caller hears the HG announcement. After the HG VM timer (45 seconds) expires the call then goes to the HG VM box.

RE: Routing a voicemail from Auto Attendent

(OP)
That was it!!

Thank you so much.

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