Contact US

Log In

Come Join Us!

Are you a
Computer / IT professional?
Join Tek-Tips Forums!
  • Talk With Other Members
  • Be Notified Of Responses
    To Your Posts
  • Keyword Search
  • One-Click Access To Your
    Favorite Forums
  • Automated Signatures
    On Your Posts
  • Best Of All, It's Free!

*Tek-Tips's functionality depends on members receiving e-mail. By joining you are opting in to receive e-mail.

Posting Guidelines

Promoting, selling, recruiting, coursework and thesis posting is forbidden.

Students Click Here

Outbound via VDN -> Vector -> (SIP Trunk)

Outbound via VDN -> Vector -> (SIP Trunk)

Outbound via VDN -> Vector -> (SIP Trunk)


I am trying to come up with a solution to make outbound calls via VDN -> Vector by writing the number to be dialed into UUI.
Based on which VDN the outbound call is made, the corresponding Outbound Calling Number should be selected from the public-unknown-numbering table.

Unfortunately this does not work as the dialing extension is matched with the agent station number and not the VDN.
Am I missing something ? Or is this method not appropriate for what I am trying to achieve?

Objective is to give the agent the ability to choose the Calling Number.


RE: Outbound via VDN -> Vector -> (SIP Trunk)

I don't think that will work but maybe someone else has a solution.

What I have seen to give Agents a choice for outbound caller ID:
  • Bridged-Appearance - Set up a unique station with the associated Caller ID. Assign Bridged-Appearance Button 1 to Agent 1, Button 2 to Agent 2, etc. This is OK if only a couple of Agents need to use different Caller ID but can get out of hand quickly.
  • Unique Trunk Group - This is really easy if you have SIP trunks. Create a trunk group with just a couple of members and set the outbound caller ID to the appropriate number. Create ARS prefix codes for Agents to dial: 9 "71" 1-212-555-1212 where "71" is associated with outbound caller ID X. The route pattern would use your unique trunk and delete 2 digits.

Red Flag This Post

Please let us know here why this post is inappropriate. Reasons such as off-topic, duplicates, flames, illegal, vulgar, or students posting their homework.

Red Flag Submitted

Thank you for helping keep Tek-Tips Forums free from inappropriate posts.
The Tek-Tips staff will check this out and take appropriate action.

Reply To This Thread

Posting in the Tek-Tips forums is a member-only feature.

Click Here to join Tek-Tips and talk with other members! Already a Member? Login

Close Box

Join Tek-Tips® Today!

Join your peers on the Internet's largest technical computer professional community.
It's easy to join and it's free.

Here's Why Members Love Tek-Tips Forums:

Register now while it's still free!

Already a member? Close this window and log in.

Join Us             Close