IP OFFICE IP OFFICE Mohmed Eltouny (TechnicalUser) (OP) 15 Sep 20 09:50 hello now i have extension with number 100 when i call 100 it ring not give me busy tone . how to make it give me busy tone when i call my extension . RE: IP OFFICE snowman50 (TechnicalUser) 15 Sep 20 11:13 Reserve last CA See your last post thread940-1805917: User Call Himself RE: IP OFFICE Mohmed Eltouny (TechnicalUser) (OP) 15 Sep 20 11:15 i enable the Reserve last CA but it still ring RE: IP OFFICE derfloh (TechnicalUser) 15 Sep 20 16:27 Then you still have three CAs IP Office remote service IP Office certificate check CLI based call blocking SCN fallback over PSTN RE: IP OFFICE Mohmed Eltouny (TechnicalUser) (OP) 15 Sep 20 19:08 Please can you explain more ! RE: IP OFFICE snowman50 (TechnicalUser) 15 Sep 20 21:23 Reduce the call appearance to 2 buttons. That way you have one for incoming call and one for transferring the call 2 CA BUTTONS sometimes referred to as intercom buttons RE: IP OFFICE Mohmed Eltouny (TechnicalUser) (OP) 16 Sep 20 07:28 i make two CA but when i call my self it give me in the screen number busy but give me normal tone i want to give me busy tone . RE: IP OFFICE snowman50 (TechnicalUser) 16 Sep 20 07:51 Turn off voicemail RE: IP OFFICE sizbut (TechnicalUser) 16 Sep 20 07:53 Whilst the behaviour is midly odd, with any user who rings themself more than once, the problem is more the user than the system (I've punched myself in the face once, I quikcly learnt not to repeat the action). I've seen it and can confirm its nothing to do with reserve last CA, number of CAs, etc. When it occurs its system wide and nothing to do with individual user settings. I have 2 IP500 V2 here, one had the behaviour whilst the other gave busy - so this morning I set about trying to weed out what might be the trigger. What I did discover that fixed it (for my systems) was setting the problem system back to no voicemail and rebooting. Then setting it back to Voicemail Pro (in this case Voicemail Pro on UC) and rebooting again. That 'fixed' the issue - which makes me think its more likely some odd latching of a system setting occuring on system restart - well beyond the visible config settings and which will only affect some systems. Stuck in a never ending cycle of file copying. RE: IP OFFICE snowman50 (TechnicalUser) 16 Sep 20 07:56 Wow..that sounds good. Star for your effort and persistence in testing.