Hi I have just installed a new app

Question

Hi I have just installed a new app

DeanStaunton (TechnicalUser)

(OP)

1 Jul 20 11:13

Hi I have just installed a new app server on R11.1. Over the last week the VMPro has twice over a couple night stop it services. Has anybody else had any issues.

cheers

bahmonkeys (Systems Engineer) · Answer 1 · 2020-07-01 11:23:57

Check the logs to see what happened, look at the sysmon logs.

budbyrd (Vendor) · Answer 2 · 2020-07-01 19:42:28

I am working at home right now and setup the R11.1 App server to play with during my down time. It ran along happy as a clam for the last 28 days. An odd thing I have noticed. It never gives me the 5 minute idle window. Today I was working on it and got called out to do an onsite ticket and left the client connected when I left. Two, three hours later I come back and the VM service had stopped. I checked the logs and didn't see anything except the start up info. Nothing about it stopping.
I don't know if this is causing the problem, but I am going to let the client go idle for a while to see if I can recreate that scenario.

Dermis and feline can be divorced by manifold methods.*
*(Disclaimer for all advise given)--'Version Dependent'

bahmonkeys (Systems Engineer) · Answer 3 · 2020-07-02 09:38:21

@budbyrd
Can you create a archive dump and upload the sysmon logs and voicemail logs. You will only get about 3 days of logs hopefully the error will still be there.

rlsabin (Vendor) · Answer 4 · 2020-07-11 16:28:26

Any more developments on this? We have a customer that we upgraded their app server to 11.1 and it has exhibited the same behavior ran fine for 2 weeks then the voicemail service stopped in the middle of the night.

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Hi I have just installed a new app