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Avaya One-X Error 19060

Avaya One-X Error 19060

Avaya One-X Error 19060

When user is using Avaya One-X Agent.
Some of her calls go in and out. The customer can't hear the agent.
The error log show Error 19060 and Error 15304.
Where can I find out what these error mean?

2020-06-15 07:24:31,909 ERROR 19060 Avaya.OneXAgent.CMService.Commands.LoginCommand LoginResponse rawxml = <LoginResponse xmlns="http://xml.avaya.com/endpointAPI">
2020-06-15 07:24:32,501 ERROR 15304 Avaya.OneXAgent.CMService.Commands.RefreshCapabilitiesCommand response is null. Maybe request RefreshCapabilitiesRequest timed out or does not require a response

RE: Avaya One-X Error 19060

You will need to give more information.
Is this person working remotely?
Has this worked before?

RE: Avaya One-X Error 19060

This person is working remotely.
It's happening to about five agents. But not everyone.

RE: Avaya One-X Error 19060

No. not IP Office. These Agents log through a VPN to connect to the Network.
Click on the One-X Agent to work remotely.

RE: Avaya One-X Error 19060

This is the wrong forum as this is for the IP Office, please open a thread in the Aura section

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