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Phone used for ACD

Phone used for ACD

Phone used for ACD

(OP)
CM6.03 G450 S8700

Good Morning

We are discussing ACD
Which phone is used for ACD
Can Digital 1416 Phone be used

Basic differences
SIP vs H.323
Avaya one-X Agent vs Avaya one-X Communicator

Thanks in advance for any additional information

RE: Phone used for ACD

That phone should work fine and you wouldn't have to use a one-x client either. I don't know if SIP phones would be an issue.
One-x agent is designed to be used for ACD operations whereas Communicator is meant for regular users.

RE: Phone used for ACD

(OP)
I thought ACD used an IP Phone
ACD = IP Phone + one-X Agent
so, is it just a software application?

maybe i am making this too complicated



RE: Phone used for ACD

Just a bit :)

Whether you use One-X or not, the phone needs buttons for ACD login/logout/ready/not-ready/etc. Any phone with those buttons can login.

One-X on top can be used for free to control a real PBX deskphone or with a license to do voip or route audio to a PSTN #

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