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Flowroute SIP IP Office 11

Flowroute SIP IP Office 11

Flowroute SIP IP Office 11

(OP)
Having issues with Flowroute setup on R11. Trunk looks to be connected on both sides and FW policies are correct. Not sure what I am missing. Any thoughts?

RE: Flowroute SIP IP Office 11

(OP)
Flowroute says they get a service unavailable. When I call the DID I get a no longer in service. FW is correct.

RE: Flowroute SIP IP Office 11

(OP)
Thanks

RE: Flowroute SIP IP Office 11

(OP)
I am getting an alarm stating "No free channel for incoming call".

RE: Flowroute SIP IP Office 11

What does your URI look like? What are you using for line groups?
Mike

RE: Flowroute SIP IP Office 11

I assume you have a VCM and sip licenses yes?

-Austin
I used to be an ACE. Now I'm just an Arse.

RE: Flowroute SIP IP Office 11

(OP)
Yes.

RE: Flowroute SIP IP Office 11

Have you run monitor with sip enabled? do you see any attempts at an inbound call?

-Austin
I used to be an ACE. Now I'm just an Arse.

RE: Flowroute SIP IP Office 11

(OP)





RE: Flowroute SIP IP Office 11

(OP)
AACON, I have. I see nothing. Flow route states that they see a 404.

RE: Flowroute SIP IP Office 11

If you see nothing coming into monitor (and you have the correct filters...) then it's not getting past your firewall.

-Austin
I used to be an ACE. Now I'm just an Arse.

RE: Flowroute SIP IP Office 11

(OP)
That was my first thought so I triple checked everything. I have both TCP and UDP forwarded and RTP. Why it would say no licenses with no traffic hitting the IPO throws me.

RE: Flowroute SIP IP Office 11

(OP)
No forwarding?

RE: Flowroute SIP IP Office 11

(OP)
Disabled SIP Helper / ALG no go.

RE: Flowroute SIP IP Office 11

I notice you're not using Network Topology. We normally put the public IP and ports on the Network Topology tab of the LAN interface.

RE: Flowroute SIP IP Office 11

(OP)
I am using both lans. LAN1 for the internal phones to connect to which is on VLAN 50 and LAN2 for the SIP Trunk to connect to.

RE: Flowroute SIP IP Office 11

Outgoing fine, no incoming can sometimes be fixed by setting a Binding Refresh Time (System Settings | System | LAN1 | VoIP). By default 0. When set the IP Office will send regular SIP option messages that will, if you set the right frequency, keep a connection through a firewall open.

Stuck in a never ending cycle of file copying.

RE: Flowroute SIP IP Office 11

(OP)
Wouldn't we get an initial connection that would die after a certain time? Nothing going in at all.

RE: Flowroute SIP IP Office 11

Quote:

I am using both lans. LAN1 for the internal phones to connect to which is on VLAN 50 and LAN2 for the SIP Trunk to connect to.
But the SIP messages being sent to Flowroute will have the internal IP address of LAN 2, not your external public IP address to reply back to. Unless you are using ALG on the firewall to try and rewrite the messages, which usually breaks instead of fixes issues.

And, you need IP routes to LAN-2 for Flowroute's SIP and Media servers

RE: Flowroute SIP IP Office 11

Just try it.

Stuck in a never ending cycle of file copying.

RE: Flowroute SIP IP Office 11

(OP)
Did not work.

RE: Flowroute SIP IP Office 11

What are your incoming call routes, also you might try to build a URI with the main number in it to see if that will allow it to flow. The 404 means it does not see the number on your system.
Mike

RE: Flowroute SIP IP Office 11

Are the users sip tab populated with their numbers?

ACSS IP Office AIPS IP Office

RE: Flowroute SIP IP Office 11

(OP)
I had the vendor look at it. IP Office is sending request, not getting a response. I am contacting the isp.

RE: Flowroute SIP IP Office 11

(OP)
I contacted the ISP to check if they were blocking port 5060 or if their config was screwed up as I saw incoming traffic on port 5067. They stated that they do not block anything. Funny how the calls started coming through. No audio yet though.

RE: Flowroute SIP IP Office 11

do a 1 to 1 Open NAT on the firewall (all ports open from your public to the private), if that fixes it you know its something with your rules.

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