Auto-Attendant Back-up for Ring Group

• Jan 3, 2020

• #2

TouchToneTommy

Vendor

Dec 16, 2001

7,988

US

The group must be Sequential, and the user in the group must be unconditionally forwarded including hunt group calls

 

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• Jan 3, 2020

• #3

Z-man

IS-IT--Management

Jun 15, 2018

275

US

you have to turn off queing in the main group.

 

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• Jan 3, 2020

• Thread starter
• #4

quazimotto

Programmer

Mar 29, 2008

776

US

Thanks, Guys. I appreciate the help.

 

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• Jan 3, 2020

• #5

derfloh

Technical User

Mar 18, 2010

5,677

DE

Wouldn't it be easier to set the AA as fallback target in ICR?

IP Office remote service

https://www.fwilke.com/home

Fixed price SIP trunk configuration:

https://www.fwilke.com/en/ip-office-sip-trunk-en/

CLI based cale blocking:

https://blog.fwilke.com/ip-office-block-calls-from-specific-cli/

SCN fallback over PSTN:

https://blog.fwilke.com/ip-office-scn-fallback/

 

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• Jan 6, 2020

• #6

critchey

IS-IT--Management

Nov 17, 2015

1,793

US

If you dial the extension and it forwards to the AA, and you call the group and it doesn't, TTT is most likely right in that either your group is not set to sequential or the user is not forwarding hunt group calls. Also make sure not only is the user in the group but logged in (check box is checked for user).

The truth is just an excuse for lack of imagination.

 

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