Auto-Attendant Back-up for Ring Group

Question

Auto-Attendant Back-up for Ring Group

quazimotto (Programmer)

(OP)

3 Jan 20 14:50

Greetings All!

I am trying to set up Auto-Attendant as a backup for main ring group. I have the main group overflowing to another group which has one extension forwarded to Auto-Attendant. It is not getting to the Auto-Attendant. Do I need to turn queuing off. IPO 500 with 8.066 software. If I dial the group number which has the one extension forwarded to AA, it just rings. Never goes to AA. If I dial extension that is forwarded to AA, I get the Auto-Attendant. What am I doing wrong?

Quaz

TouchToneTommy (Vendor) · Answer 1 · 2020-01-03 16:13:05

The group must be Sequential, and the user in the group must be unconditionally forwarded including hunt group calls

Z-man (IS/IT--Management) · Answer 2 · 2020-01-03 17:29:26

you have to turn off queing in the main group.

quazimotto (Programmer) · Answer 3 · 2020-01-03 17:39:05

RE: Auto-Attendant Back-up for Ring Group

quazimotto (Programmer)

(OP)

3 Jan 20 17:39

Thanks, Guys. I appreciate the help.

derfloh (TechnicalUser) · Answer 4 · 2020-01-03 18:10:36

Wouldn't it be easier to set the AA as fallback target in ICR?

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critchey (IS/IT--Management) · Answer 5 · 2020-01-06 17:18:55

If you dial the extension and it forwards to the AA, and you call the group and it doesn't, TTT is most likely right in that either your group is not set to sequential or the user is not forwarding hunt group calls. Also make sure not only is the user in the group but logged in (check box is checked for user).

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Auto-Attendant Back-up for Ring Group