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Changing MOH on OpenScape Voice

Changing MOH on OpenScape Voice

Changing MOH on OpenScape Voice

(OP)
Is there an existing thread on how to change the music on hold to an OSV V.9

RE: Changing MOH on OpenScape Voice

From the manual "OpenScape Media Server V9 Administrator Documentation Issue 12":

9.2.10 How to Replace Default Music-on-Hold of OpenScape Voice
OpenScape Voice provides default music-on-hold. If required, you can replace it with individual music-on-hold. On the OpenScape Media Server, the default music-on-hold has names of the format: MOH<x>, with <x> representing a consecutive number between 1 and 4.

Prerequisites
• The configuration dialog of the OpenScape Media Server to be configured is open.
• The music-on-hold to be used must be available as file in one of the supported formats. Please refer to the chapter on the OpenScape Media Server features to look up such formats.

Step by Step
1) In the OpenScape Media Server configuration dialog switch to the Providers tab.
2) Select Media-Gateway (MGCP) from the list. The MGCP provider configuration dialog opens.
3) Select in the section Music-on-Hold Files under File the name of the music-on-hold for which you wish to load an individual music-on-hold file on the OpenScape Media Server.
4) Select a language for the individual music-on-hold file to be uploaded on the OpenScape Media Server under Language.
5) Select Add. The dialog for importing a music-on-hold file opens.
6) Check that the desired language is displayed under Language.
7) Describe the music-on-hold shortly under Description.
8) Select the desired music-on-hold file under Import File.
9) Select the Use default file replication option if you wish to replicate the new music-on-hold to all other OpenScape Media Servers of a Media Server farm.
10) Select Save to load the music-on-hold on the OpenScape Media Server. The new music-on-hold is displayed in the list of music-on-hold files.

NOTICE: If several files of the same language have been loaded on the OpenScape Media Server for a music-on-hold file, the OpenScape Media Server plays such files using the round-robin procedure.

You have now loaded an individual music-on-hold file for default music-on-hold on the OpenScape Media Server.

There are also instructions in there that tell you how to add an Internet Radio Station as a MOH source, or change your MOH back to default.

LoPath
Maintain HiPath 4000 V5 & V6, OpenScape Xpert V4 & V6, OpenScape Xpressions V7, OpenScape Contact Center V8, OpenScape Voice V9

RE: Changing MOH on OpenScape Voice

You may also be able to change it in CMP. I haven't done it, but it doesn't look too difficult.
From CMP, go to Configuration > Unified Communications > Configuration > Media Server > your media server
Under Providers, select Announcements and Resources. Expand MediaGateway. I found my MOH under "version 4.0.0 > English (USA) > MOH 0".
If you go to "Download Prompt" you can download that file and hear what's there. You can upload your own file there as well.
Again... I haven't done this myself, so experiment wisely! :D

LoPath
Maintain HiPath 4000 V5 & V6, OpenScape Xpert V4 & V6, OpenScape Xpressions V7, OpenScape Contact Center V8, OpenScape Voice V9

RE: Changing MOH on OpenScape Voice

(OP)
LoPath, thanks. I was in the right area, but was looking in the V 9 file. So I did find the MOH in the V 4 file, and also see the file name with "winter" in it just below the MOH0, MOH1, MOH2, MOH3 ,MOH4 then MOH_WINTER. I'm not seeing how to make it the active MOH for the system. Must be another location that points to the file?

RE: Changing MOH on OpenScape Voice

Look under your feature profiles. The Music On Hold feature has a selection for "Treatment" where you select the MOH file you want. Just make sure you select "Reset subscriber lines" to ensure it gets pushed out to all of the subscribers currently using the feature.

LoPath
Maintain HiPath 4000 V5 & V6, OpenScape Xpert V4 & V6, OpenScape Xpressions V7, OpenScape Contact Center V8, OpenScape Voice V9

RE: Changing MOH on OpenScape Voice

(OP)
I must be missing something. I seem to have it all there, but an mot getting it active. I don't see a reset subscriber lines option anywhere.

RE: Changing MOH on OpenScape Voice

In your feature profile, when you click on or select edit for the Music on Hold feature, you should see this:


You should be able to click on the three dots to change the MOH option and check "Reset Subscriber Lines", then click OK.

LoPath
Maintain HiPath 4000 V5 & V6, OpenScape Xpert V4 & V6, OpenScape Xpressions V7, OpenScape Contact Center V8, OpenScape Voice V9

RE: Changing MOH on OpenScape Voice

(OP)
LoPath, I finally found where you were directing me to. So this system is not set up that way, however I think I like what I see. With this feature created you could actually have different MOH for different subscribers? I have now created the feature, and selected the music, but have not added any subscribers yet.

RE: Changing MOH on OpenScape Voice

(OP)
LoPath, thanks again for your help. I changed the music via the feature for MOH in the user profile. I figure if I clone the profile I will have the ability to have different MOH as many times as I would need or want. Just a matter of getting the music or message uploaded properly.

RE: Changing MOH on OpenScape Voice

Glad I could help! In our system, we have two completely different business units share the same system. One is fine with the default MOH, while the other is customized. (They actually use a string of 4 WAV files. The book says it can be done, but I know they had to "phone a friend" for help with that!)

This is where putting MOH on the feature profile came in handy. That way several subscribers could be provisioned with their desired MOH rather easily.

LoPath
Maintain HiPath 4000 V5 & V6, OpenScape Xpert V4 & V6, OpenScape Xpressions V7, OpenScape Contact Center V8, OpenScape Voice V9

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