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Up front announcement
3

Up front announcement

Up front announcement

(OP)
So, I have a customer who wants to add an upfron announcement to EVERY incoming call into the organisation.
The have 250 DID numbers :D

I am probably having a mental block but the only way I can think of is to route every call into VMPro, play the announcement and then route the call on using th $DDI tag.

They do not want the built in VMPro advice of call recording, they want it up front.

Is there an easier way?

many of the DIDs also have multiple time profiles as well just to add to the fun.

Cheers!

RE: Up front announcement

That seems a monumental task so make sure to get paid by the hour for that and not on a quote.

I guess the $DDI is the only way that makes sense
BUT
the different targets with the time profiles is a bigger problem especially for 250 DID's except if you have the after hours target for all the same.

This means you would have to create custom start points for each DID and target as per time profile.
That would be a lot of work

*** Have an idea that might work depending on your targets ***

Play an announcement after 1 second when a call goes to the users / HG's then the phone(s) ring and they just have to wait for a few seconds until the announcement is done.
I am sure users are OK with waiting for 2 - 3 rings before picking up a call.

Give the customer the options of 18 hours of programming with the vmpro solution or a 4 hour programming with the announcements.

Joe W.

FHandw, ACSS (SME)


"This is the end of the world, make sure to buy your T-shirt before it is too late"
Original expression of my daughter

RE: Up front announcement

2
So the way I would handle this via Voicemail is like this,

Set the Incoming Call Route to 34XXXX (where XXXX is the Extension or Group number)

Create a shortcode of
Code : 34N
Telephone Number : "IVR",N
Feature : Voicemail Collect

This will send the call to a Call flow called IVR and send the N digits afterwards. Then you can store these digits and transfer to them as per the image below. You can duplicate this for as many different time profiles you require by creating more Shortcodes like 35N, 36N, etc.


RE: Up front announcement

(OP)
@IPOLackey

I think that solution may we work perfectly for what I need to do thanks!

RE: Up front announcement

Is this a "your call may be monitored or recorded for quality assurance or training purposes"
kind of announcement? Is the customer recording all calls to individual mailboxes or to the VRL?
Either way, don't forget this little step;
in VMPro client- Administration > Preferences > General
Untick " Play Advise On Call Recording. This disables generic warning
Adjust Call/VRL Recording Length-Default 2 min
Record custom greeting in "Start Point" under "Entry Prompts" by the green plus symbol.
If using a professional voice make sure it is a .wav file and you can fly it in.
Otherwise try to find a soft female voice from onsite talent.

When there's something weird with your telephone,who you gonna call,Phonebuster www.acsiinc.com
Avaya/Cisco/Mitel/NEC/Nortel/Panasonic
Toshiba/Samsung/ShoreTel/Vodavi/Cans&Wire

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