Norstar ICS 3 AA
Norstar ICS 3 AA
(OP)
For the life of me I am not getting it. I am trying to have my 4 main lines (they roll over to each other through the telephone company with one main number) go directly to the Auto Attendant. Right now they just have a line key for each on all of the phones. I can send it to the AA right away, this is not the problem, but am having trouble sending it back to multiple phones from the AA so unlike when I just have the line keys ring and everyone hears it or not as per the key, I can only see how to transfer back to only one extension in the option of the AA. In one of the options I would like to ring 5 extensions, the other option to ring 3 phones so that the different areas stop having to answer the others calls (ie restaurant phones and main building phones). This system is a bit old and does not have the hunt group ability. Any help would be great as this is way easier on the Mitel and Nortel CS1000 systems that I am familiar with. Thank you.
RE: Norstar ICS 3 AA
www.tgscorp.com
RE: Norstar ICS 3 AA
If you program Answer DN key on those 5 sets then note if you call 221 internally then all 5 sets will ring.....Answer DN cannot distinguish internal to external calls.
The work around for that (if a problem) is to point AA and/or CCR to an unused port/DN say X234 then put 234 as the Answer DN key on the 5 sets.
If no spare port then maybe use a courtesy phone and turns its volume way down.
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RE: Norstar ICS 3 AA
Thank you again jsaad and curlycord for both of your help and I will report back when I try this next week.