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Embedded hunt group voicemail issue busy message

Embedded hunt group voicemail issue busy message

Embedded hunt group voicemail issue busy message

(OP)
Hi Everyone,
I Currently have an issue with a rel 11 build 8 software with embedded voicemail, with that the voicemail box locks ups and says busy when you go to the voicemail on the phone.
The handset models are 9608 and it's only affecting hunt group voicemail, you can access user voicemail boxes i've used system status and nothing is alarming or say busy or still recording on the voice mail. I have deleted the mailbox and remade a new one but after a while the message comes back with busy. the only way i can clear the message is by dialing in and leaving a new message has anyone else seen

RE: Embedded hunt group voicemail issue busy message

I would check SSA when it happens. I don't think there is a time out for VM if some one accidently didn't disconnect after listening. SSA should show the connnection.

Dermis and feline can be divorced by manifold methods.*
*(Disclaimer for all advise given)--'Version Dependent'

RE: Embedded hunt group voicemail issue busy message

(OP)
Thanks But i've already tried this but its really intermittent

RE: Embedded hunt group voicemail issue busy message

May be a bug, raise a ticket with Avaya.

RE: Embedded hunt group voicemail issue busy message

Looks like 'build 8' is 11.0.1. I would first upgrade to 11.0.3.

Dermis and feline can be divorced by manifold methods.*
*(Disclaimer for all advise given)--'Version Dependent'

RE: Embedded hunt group voicemail issue busy message

(OP)
Avaya are currently looking into this for me i will let you know what happens

RE: Embedded hunt group voicemail issue busy message

@budbyrd you referenced 11.0.3 support only has 11 SP2 do you have one I can't get?
Mike

RE: Embedded hunt group voicemail issue busy message

My bad. They are only up to SP2. I was thinking of 10.1.

Dermis and feline can be divorced by manifold methods.*
*(Disclaimer for all advise given)--'Version Dependent'

RE: Embedded hunt group voicemail issue busy message

Has there been any progress on this issue. I seem to be having the same issue with an embedded hunt group mailbox on version 11.0.0.0.0 build 849.

RE: Embedded hunt group voicemail issue busy message

(OP)
Hi I have a case open with Avaya I suggest you also open a case I’m still awaiting more info back from avaya I’ve been sending traces etc so if you do too it might get resolved quicker

RE: Embedded hunt group voicemail issue busy message

Hello,

Any update on that? i'm having the exact same problem on Avaya IPO R11.0.0.1 Build 8
Voicemail busy only for group voicemail. already confirmed that it's not a voicemail channels issue or licensing.

thanks

Telecommunication Specialist
APSS - APDS - ACIS
www.nuedgecom.com

RE: Embedded hunt group voicemail issue busy message

Having the same problem on R11. User mailboxes not affected.
HGMB in VV shows busy but can access via *17.
Any updates?

RE: Embedded hunt group voicemail issue busy message

(OP)
I’m still awaiting Avaya I’ve been sending traces etc.

RE: Embedded hunt group voicemail issue busy message

I have found that if you choose any other options in the visual VM the next time you access the visual VM the message will no longer be busy. It is an extra step but at least they can use the visual VM while you wait for a response from Avaya.

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