Scripted Agent Skill change using CMS

Can anyone shed any light on this ?

Hi All

anyone any idea's on this ....anyone at all ?

Sorry, I can't think of why it won't work in CMS, but when you save it to a script and run it, it works.

Have you verified you are up to date with your CMS Supervisor patch levels?

Also, have you tried this from another PC to rule out a configuration issue on yours?


Barry

Hi mclellan

this is the same no matter what pc i run it from manually editing the script once saved i can get it to work but i wouldn't be happy with call centre users doing this who knows what sort of data we could end up having passed to the switch

Can you post your script?

Is your plan to have this run nightly and reset all of your agents skills back to a default?


Barry

Hi Mclellan

Please see below script this should change my template agent6755 + two others also when run it only changes the template as i said above i can manually modify the script and get it to work but surley i shouldnt have to do this.

'LANGUAGE=ENU
'SERVERNAME=10.51.101.14
Public Sub Main()

'## cvs_cmd_begin
'## ID = 8000
'## Description = "Acd Administration, Change Agent Skills 6755 - TE0030"
'## Parameters.Add "Acd Administration","SubSystem"
'## Parameters.Add "Change Agent Skills 6755 - TE0030","FormName"
'## Parameters.Add "-1","DummyType"
'## Parameters.Add "-1","DummyAcd"
'## Parameters.Add "1","Action"
'## Parameters.Add "1","SetSk_Acd"
'## Parameters.Add "6755;5777;5609","SetSk_AgentID"
'## Parameters.Add "1","SetSk_CallHandPref"
'## Parameters.Add "0","SetSk_DirectSkill"
'## Parameters.Add "0","SetSk_DirectFirst"
'## Parameters.Add "0","SetSk_ServiceObjective"
'## Parameters.Add "5","SetSk_NumofSkills"
'## Parameters.Add "14","BeginSetSkills"
'## Parameters.Add "170",""
'## Parameters.Add "1",""
'## Parameters.Add "0",""
'## Parameters.Add "600",""
'## Parameters.Add "16",""
'## Parameters.Add "0",""
'## Parameters.Add "101",""
'## Parameters.Add "16",""
'## Parameters.Add "0",""
'## Parameters.Add "550",""
'## Parameters.Add "16",""
'## Parameters.Add "0",""
'## Parameters.Add "508",""
'## Parameters.Add "1",""
'## Parameters.Add "0",""
'## Parameters.Add "","SetSk_Warning"



On Error Resume Next

set AgMngObj = cvsSrv.AgentMgmt
ReDim SetArr (5,3)
SetArr(1,1)= 170
SetArr(1,2)= 1
SetArr(1,3)= 0
SetArr(2,1)= 600
SetArr(2,2)= 16
SetArr(2,3)= 0
SetArr(3,1)= 101
SetArr(3,2)= 16
SetArr(3,3)= 0
SetArr(4,1)= 550
SetArr(4,2)= 16
SetArr(4,3)= 0
SetArr(5,1)= 508
SetArr(5,2)= 1
SetArr(5,3)= 0


AgMngObj.AcdStartUp -1, "", cvsSrv.ServerKey, -1
AgMngObj.OleAgentSetSkill 1, "6755;5777;5609",1, 0,0, 0, 5,SetArr, ""


'## cvs_cmd_end

End Sub