Scripted Agent Skill change using CMS

[PappaG]

Hi Can anyone help

When scripting multiple agent changes using agent administration / change agent skills i select the template i want to change add skills and add the relevant skills i tick the login id box at the bottom and select multiple agents (max 50) and then hit script and save this.
When i run the script it changes only my template and does not change the other agents.
I can get round this by manually editing the script in notepad but i am not happy to put this to the buisness as a solution. I am using centreVU 8 cms ver R3v6. Anyone any idea's ?

 

[PappaG]

Can anyone shed any light on this ?

 

[PappaG]

Hi All

anyone any idea's on this ....anyone at all ?

 

[mclellan]

Sorry, I can't think of why it won't work in CMS, but when you save it to a script and run it, it works.

Have you verified you are up to date with your CMS Supervisor patch levels?

Also, have you tried this from another PC to rule out a configuration issue on yours?


Barry

 

[PappaG]

Hi mclellan

this is the same no matter what pc i run it from manually editing the script once saved i can get it to work but i wouldn't be happy with call centre users doing this who knows what sort of data we could end up having passed to the switch

 

[mclellan]

Can you post your script?

Is your plan to have this run nightly and reset all of your agents skills back to a default?


Barry

 

[PappaG]

Hi Mclellan

Please see below script this should change my template agent6755 + two others also when run it only changes the template as i said above i can manually modify the script and get it to work but surley i shouldnt have to do this.

'LANGUAGE=ENU
'SERVERNAME=10.51.101.14
Public Sub Main()

'## cvs_cmd_begin
'## ID = 8000
'## Description = "Acd Administration, Change Agent Skills 6755 - TE0030"
'## Parameters.Add "Acd Administration","SubSystem"
'## Parameters.Add "Change Agent Skills 6755 - TE0030","FormName"
'## Parameters.Add "-1","DummyType"
'## Parameters.Add "-1","DummyAcd"
'## Parameters.Add "1","Action"
'## Parameters.Add "1","SetSk_Acd"
'## Parameters.Add "6755;5777;5609","SetSk_AgentID"
'## Parameters.Add "1","SetSk_CallHandPref"
'## Parameters.Add "0","SetSk_DirectSkill"
'## Parameters.Add "0","SetSk_DirectFirst"
'## Parameters.Add "0","SetSk_ServiceObjective"
'## Parameters.Add "5","SetSk_NumofSkills"
'## Parameters.Add "14","BeginSetSkills"
'## Parameters.Add "170",""
'## Parameters.Add "1",""
'## Parameters.Add "0",""
'## Parameters.Add "600",""
'## Parameters.Add "16",""
'## Parameters.Add "0",""
'## Parameters.Add "101",""
'## Parameters.Add "16",""
'## Parameters.Add "0",""
'## Parameters.Add "550",""
'## Parameters.Add "16",""
'## Parameters.Add "0",""
'## Parameters.Add "508",""
'## Parameters.Add "1",""
'## Parameters.Add "0",""
'## Parameters.Add "","SetSk_Warning"



On Error Resume Next

set AgMngObj = cvsSrv.AgentMgmt
ReDim SetArr (5,3)
SetArr(1,1)= 170
SetArr(1,2)= 1
SetArr(1,3)= 0
SetArr(2,1)= 600
SetArr(2,2)= 16
SetArr(2,3)= 0
SetArr(3,1)= 101
SetArr(3,2)= 16
SetArr(3,3)= 0
SetArr(4,1)= 550
SetArr(4,2)= 16
SetArr(4,3)= 0
SetArr(5,1)= 508
SetArr(5,2)= 1
SetArr(5,3)= 0


AgMngObj.AcdStartUp -1, "", cvsSrv.ServerKey, -1
AgMngObj.OleAgentSetSkill 1, "6755;5777;5609",1, 0,0, 0, 5,SetArr, ""


'## cvs_cmd_end

End Sub