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IP OFFICE 403

IP OFFICE 403

IP OFFICE 403

(OP)
Hey guys,
I have a question regarding the IP Office 403. I'm in the following situation:-

When an incoming call comes in on a non-recorded line and that call is then transferred to a recorded line the call is not recorded. What I'd like to happen is for that call that came in on the non-recorded line and then transferred to a recorded line to be recorded! Does that make sense??


Any help much appreciated

RE: IP OFFICE 403

What type of recording are you using?

RE: IP OFFICE 403

(OP)
The voice recording software is voicemail pro.........

RE: IP OFFICE 403

Ah this may help your replys

RE: IP OFFICE 403

Internal calls are not recorded so once the call gets to a phone and then transfered i think the system will see it as an internal call. I have 2 sites with call recording and inbound and outbounds calls are recorded. Internal calls are not.

Does anyone know if this is possible a setting etc

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