Zero out of extension goes to AA, not to Operator

[samorse]

I have a customer with a Merlin Legend 4.1 with Merlin Mail. When you call an extension, get voicemail, then "0" out to the operator, 7500, you receive the AA, never rings at 7500. I have the CAS set to 7500 and the general mailbox owner set to 7500. When you call the DID for 7500, it rings at her phone. On 7500's phone, there is no cover to vm, Direct Voicemail button is off. Here is the Night Service print. Merlin Mail AA controller is set to Merlin Legend Mode. Not sure what I'm missing?


A NIGHT SERVICE INFORMATION



A OPERATOR 7500 DGCG #: 770
A STNS : 7500
A LINES : 601 602 603 604

A OPERATOR 7515 DGCG #:
A STNS : 7515
A LINES :

A Password :

A Current Day : Wednesday

A Turn off at: Turn on at:
A Sunday 00:00 23:59
A Monday 08:00 16:30
A Tuesday 08:00 16:30
A Wednesday 08:00 16:30
A Thursday 08:00 16:30
A Friday 08:00 16:30
A Saturday 00:00 23:59

A Emergency Allowed List:
A 0)
A 1)
A 2)
A 3)
A 4)
A 5)
A 6)
A 7)
A 8)
A 9)

A NS Excluded STNS:
A 7500 7501 7510 7512 7515 7528 7502 7527 7550 7178 7180 7505 7525 7541
A 7511 7517 7546 7519 7520 7538 7516 7524 7531 7513 7532 7504 7518 7514
A 7529 7136 7533 7176 7547 7508 7509 7526 7530 7523 7539 7535 7536 7506
A 7179 7549 7522 7503 7537 7540

A Coverage Control enabled : Yes

 

[merlinman]

Sounds like you do not have the DIAL ZERO TIME OUT option in the AA Menu set to go to 7500.

http://home.comcast.net/~merlinman

 

[Telecomboy]

With Merlin Mail, if your operator extension is 7500 and auto-attendant 1 is 7500 as well, this will happen. I had this happen recently. To avoid it, I set-up an adjunct extension (7600 for this example), put a coverage button for 7600 on x7500, and set the 0-out to go to x7600. That way, when the people hit 0, it rings on that coverage button.

 

[samorse]

MM, I do have the Dial Zero Time Out going to 7500. I ended up setting the CAS to a non-existant #, having the Legend route the call to the Operator.....which is 7500!

TCB, great idea. Wen you spell it out, it makes perfect sense.