#xxxx Direct to Voicemail Transfer over SCN 1

[waldrondigital]

When we transfer a call direct to voicemail to an SCN extension at another site, the caller receives a voicemail collect action ("Welcome to IP Office, For help dial *8, etc.") versus actually getting a direct to voicemail transfer where they can leave a message. It works as expected in the local office with the local voicemail but not over the SCN.

My shortcode is:
#xxxx
Voicemail Collect
"#"N
Line Group is 0

We are on 5.0(18)

Any ideas? Thanks for any assistance.

-Mike

 

[waldrondigital]

And I'll add that there's a dedicated VMPro at both sites.

 

[amriddle01]

You can't have dedicated VM pro on both sites on R5, it needs to be centralized

ACSS (SME)
APSS (SME)

http://www.ipoffice.tel

"I'm just off to Hartlepool to buy some exploding trousers

 

[waldrondigital]

Well it's a trading firm and it's for redundancy... so I guess just a normal transfer will have to do? Any potential work-arounds besides just a normal transfer?

Bummer.

 

[amriddle01]

Upgrade, you get distributed VM and redundancy now

ACSS (SME)
APSS (SME)

http://www.ipoffice.tel

"I'm just off to Hartlepool to buy some exploding trousers

 

[waldrondigital]

Hey am - Upgrade to what, 6?

 

[amriddle01]

Yeah, 6.0+ so you may as well go 6.1 or wait a month and go R7

ACSS (SME)
APSS (SME)

http://www.ipoffice.tel

"I'm just off to Hartlepool to buy some exploding trousers

 

[waldrondigital]

Andy you are the best. Thanks so much.

 

[amriddle01]

No worries

ACSS (SME)
APSS (SME)

http://www.ipoffice.tel

"I'm just off to Hartlepool to buy some exploding trousers

 

[hairlessupportmonkey]

ooh Andy you are the best. have some pink love for being the best andy ;-)

ACSS - SME

 

[waldrondigital]

Jealous of his star perhaps???

 

[hairlessupportmonkey]

nope - just an in joke

ACSS - SME

 

[CarGoSki]

Pinkus envy

 

[jamie77]

You might get round this with the following codes

Dialling site
Code: #XXXX
Type: Dial (or try VM collect)
Tel No.: "#"XXXX
Line Group: SCN Line

SCN User Site
Code: #XXXXX
Type: VM Collect
Tel No.: "#"XXXX
Line Group: 0

I would have to play but should work. Might have to play with the SC type and position on the "'s in the Telephone Number. Monitor should show you a few things.

Having Said that, Andy is correct (pains me to say that!!) and you really need to get this into a supportable SCN!

Jamie Green

Football is not a matter of life and death-It is far more important!!!!