Wrap up time & button question 2

[Silverblade]

I have 2 questions.

I have a ip office 403 running at a costumer with software version 2.1 (35). (I don't dare to upgrade it to version 3.0 cause it is a dt).

Question 1: The costumer is complaining that when he is on the phone and a second call comes in and he ends the call he is busy with the duration before you can anwser the next call is about 4 or 5 seconds. It looked up the wrap-up time but it stands for 2 seconds. Is there away to shorten the time or even better kill the wrap-up time so i can anwser the new call immediatly.

Question 2: I have programed the button's of the
phones(2050) as following. User - "Phone name"
So that they can dail very easy and see when someone is on the phone.
Now the costumer says that before i reloaded and upgraded the system he could press the user button on a phone from a phone that is in a call and then he saw the number of the customer that was connected to that phone.
(i never knew how the button was programmed before cause it was from a previous dealer and password proteced)
Does someone know a way to program the buttons so that i can comply to the wish of the customer.

I hope that i did some clear explaining.

Thanks for our time and hopefully an anwser.

 

[auEric]

Answer 1: I found using a shortcode pickup worked during wrap-up

 

[IPGuru]

Q2: in the System tab Re-enable DSS-Status.

this option was added to comply with italian privacy laws

 

[JeSTeROCK]

Change the busy wrap up to 1 second. See if it makes a difference.

To program the DSS buttons as other users with busy indication, pickup and dial ability -

press the program button
press the DSS button you wish to program
enter the password (usually 1234 or 0000)
dial the entension number of the other user
press done
press program