Why did my Outcalling Stop working?

[Moshimoshi]

Well I've been out of office on vacation for the past two weeks, and I've come home to an interesting problem, my Intuity AUDIX Outcalling feature has stopped working.

All of the phone lines into and out of the AUDIX box work, nothing in the setup changed, and even AVAYA dialed in and said the configuration and everything else looked okay, but for its still not working.

Doing a 'list measurements special-features day' from the VM-SAT gives the following info:

list measurements special-features day Page 1

SPECIAL FEATURES DAILY TRAFFIC

Date: 05/04/09 Ending Time: 16:32

Maximum Simultaneous Outcalls : 2
Outcalls Attempted : 36
Outcalls Completed : 0
Outcalls Rescheduled: 0

Calls Answered Without Connect: 0


Which tells me that its got 2 ports available, its tried to outcall 36 times, and none of them completed, but none rescheduled either.

I'm sort of baffled. AVAYA said to doublecheck the analog lines to the boxen, and then call them back, but I wanted to see if anyone here had some feedback.

Thoughts? Comments? Help welcome and appreciated. Thanks folks

~Sean
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Telecom Analyst, FOI.\\\\_______________

 

[Mitch672]

I would try and reboot the box, sometimes odd things happen, and there is no rational explanation for them. If after you reboot it, it still has an issue, then AVAYA will have to dig deeper.


Mitch

AVAYA Certified Expert

 

[Mitch672]

Also, do a "list history" on your switch, see if anyone changed the COR's or COS's of the Audix extensions, or messed with your ARS or Routes, always check the obvios first you never know who did what while you where gone, you might just find someone who has made changes without understanding the consequences fully.


Mitch

AVAYA Certified Expert

 

[AvayaTier3]

also check display events and see if you have any denial events during the timeframe in question.

display errors, type 18 and make sure nothing is busied out in the switch.

A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

35 years Bell, AT&T, Lucent, Avaya
Tier 3 for 25 years and counting

http://bshtele.com

 

[Moshimoshi]

Hmm, well AVAYA got involved, and obviously told me that I couldnt dial out from these lines, but its a strange behaviour.

When I dial an extension that isnt busy, in company, it rings through.

When I dial an extension that is busy, in company, I get a rejection tone, and a denial event in a trace

When I dial any external number, I get no denial event but the system is saying no route patterns exist for out-dialing under the particular COR.

Weird thing here...I'm the only one with service level (aside AVAYA or our Avaya partner) who has access in to change Route-patterns and COR.

So this was working up until a few months ago, I dont have any log information, why would the Switch (or AVAYA, or our partner) have randomly pruned the COR for our AUDIX?

And crap, now how do I put it back, heh. I dont even know what was here at this point. Ugh.

~Sean
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Telecom Analyst, FOI.\\\\_______________

 

[Moshimoshi]

12:14:47 tone-receiver 03B1101 cid 0x1bd4
12:14:47 active station 5203 cid 0x1bd4
12:14:54 dial 919702762092 route:ARS
12:14:54 denial event 1751: No AAR/ARS route pat/pref D1=0x8bda D2=0xc1c0019
12:14:54 dial 919702762092 route:ARS
12:14:54 denial station 5203 cid 0x1bd4
12:15:06 idle station 5203 cid 0x1bd4

Well if nothing else...

How do I add a route-pattern for this. I found out what happened, we had a trunk/route pattern used for outcalling that was misnamed in the system, which got deleted during system cleanup. I re-added this route-pattern and trunk group, but still get the above denial

I'm missing a step, can someone point me int he right direction?

~Sean
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Telecom Analyst, FOI.\\\\_______________

 

[Moshimoshi]

Alright man, I was on vacation too long, and I'm getting frustrated, how do you tell the stupid switch what route-pattern it should be using?

When I set COR 8 on my phone (the one audix uses) then dial out, I get --> No AAR/ARS route pat/pref

every time.

I reinstated the old stuff that got nuked, and still get this problem, its complaining that ARS has no routing for it.

Sooooo, how the heck do I make COR 8 or these stations use the right Route-pattern?????

Anyone?



~Sean
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Telecom Analyst, FOI.\\\\_______________