voicemails not being recorded

[techjulie]

We have a user where the VMs are not being recorded. I have turned off VM in IPOffice 500 manager then deleted the VM folder from Account folder on server and reset up the VM to Copy emails on the Manager.

We did moved several extensions including hers and her voicemail has not worked since we switched ports.

Her VM box is accessible by dialing in but after leaving a test message, the box say " no messages".

Is there a connection that I'm missing?

Thanks!!
-J

 

[Okkie26]

What type of VM ?

 

[techjulie]

VM system? VoiceMail Pro 4.2
Is that what you are looking for?

 

[Okkie26]

As which user is the VM pro service running?

Try to set it to local user, then restart the service and try again

 

[techjulie]

Could service account the affect just 1 one user's voicemails?

FYI: The user had been hotdesked during the move process.

 

[Okkie26]

It could be possible if the VM folder of the user does not permit the service account user to write.

 

[tlpeter]

Run debugview on the vmpro server and leave a message and see what happens.


BAZINGA!

I'm not insane, my mother had me tested!

 

[techjulie]

Thanks for your responses!