Voicemail to Email 1

[ericwilborn]

I've been reading various topics on this forum and have learned quite a bit from you guys. Thanks! You've definitely helped me gain some much needed knowledge around this system that I previously had no clue about. So far, you're 1 for 1 on my IP Office issues... I'm hoping we can go 2 for 2 here.

I have IP Office R7 on a remote computer (not server) and I'm trying to set up the voicemail to email feature. I have around 20 out of office users that have ghost/guest extensions. Instead of having them call in to check for voicemail daily, I just want to alert them or possibly forward the voicemails out to them. (Right now I'm alerting them manually.)

I do not have VM Pro, which is what most guides/posts reference.

Our company email is through Office 365. I have tried using the IP for podXXXXX.outlook.com in the SMTP Server Configuration with port 587 to no avail.

I'm not necessarily opposed to setting up a Gmail account to send the alerts (I've seen that made possible in another post). I don't know if I want my admin account bogged down with sending everything, and it'd be silly to pay monthly for another address. I'm open to any/all suggestions to getting this working. Perhaps I'm just missing a step or two with what I already have configured; perhaps it's not possible at all the way I'm trying.

Thanks for reading and for any assistance that you can provide.

 

[ericwilborn]

Sorry, forgot some critical info: Embedded voicemail.

 

[kholladay]

You can try this or you can look at some of the other solutions on Tek-Tips that support GMX but you will NEVER be able to get the IP Office to register with Office 365, we don't support the authentication method.

http://www.ipofficehelp.com/HOWTO_hMailServer.aspx

Kyle Holladay / IPOfficeHelp.com
ACSS/ACIS/APSS Avaya SME Communications
APDS Avaya Data
MCP/MCTS Exchange 2007/2010
Adtran ATSA, Aruba ACMA

"Thinking is the hardest work there is, which is the probable reason why so few engage in it." - Henry Ford

 

[AACon]

Office 365, from what I remember, requires TLS encryption to send emails. Embedded voicemail does not support this. You'll have to either use another email provider to send through, or setup a relay on a server there to send through. I've done that before with gmail and it works great.

-Austin
ACE: Implement IP Office

 

[ericwilborn]

AACon - Thank you for the definitive information on this situation.

kholladay - Thank you for the link. I'll continue reading and attempting configuration as shown. I appreciate the direction you've given me.

 

[ericwilborn]

kholladay's link made this work perfectly.

I've been reading through several posts stating that the default "IP Office Voicemail redirected message" message can be changed through the registry. I imagine that holds true for Voicemail Pro but not for embedded, as I haven't been able to find anything in my machine's registry. Can the default message be changed for Embedded Voicemail?

 

[amriddle01]

Embedded stuff like that is hardcoded in the systems firmware

 

[ericwilborn]

I'm all for messing with firmware on my own devices, but I think it may be best to leave this one alone.. Thanks for the quick answer!