Voicemail to email not working on v2 7.0 quickmode embedded 1

[8865]

Troubleshooting voicemail copy to email, monitor trace indicates ,in the call tab , that calls are qued in a LVM string.

Checked the user settings - email addresses correct and copy bullet selected

Checked the advance settings and SMTP address intact ,IT vendor indicated user authentication not reqd and port 25 good

System status indicates no alarms used IP networking tab to ping SMTP server ping was successful with 2 ms return.

Thinking that the qued status would indicate that the SMTP link is down and therefore the email push is buffered but the ping says Im here send me stuff.

Im clueless any ideas ?

 

[morenot]

Contact the SMTP email service provider and find out what port should be used for voicemail to email, we have port 49.

Try this:

IP Office: 6.1.5 Embedded voicemail to email, message queues, SMTP errors in trace


Document Id: KB01102833
Last Modified Date: 11-28-2011
Support Goal(s): IP Office
Access Level: External Entitled


Version-Release

6.1.5
Details

Voicemail to email does not work. User has voicemail to email set to forward the message (copy option does same thing).
Trace of test message left for extension indicates that message is saved, VM to email is set up but queue of messages keeps increasing everytime message is left. SMTP server shows failure or snooze as if the system may not be sending SMTP information as designed.

Description (Problem Clarification)

6.1.5 Embedded voicemail to email, message queues, SMTP errors in trace.



Cause

IP500V2 6.1.5 Embedded Messaging voicemail to email used message queues, SMTP errors in trace
Resolution Plan


Test SMTP connection from the comman prompt by telnet to SMTP_IP_ADDRESS on port 25.


Saludos..

JLMT//

 

[8865]

Thanks Morenot will reference the KB doc further