Per AI online search:
Yes, Avaya offers a license to convert voicemail speech WAV files into text and deliver the transcription to the user by email:
- Transcription feature
This feature allows users to receive text output from voice messages in the body of an email. It is not part of the standard Avaya Messaging license and must be purchased separately.
- Mutare Transcription Services
Licenses for this on-premise transcription service are available through Avaya.
Here are some things to know about Avaya's transcription feature:
- There is no limit to the length of the message being transcribed unless set by the system administration.
- The transcription confidence may drop significantly for messages longer than 10 minutes.
- The quality of the recording can affect the transcription confidence. Poor connection, voice quality, or background noise can degrade the quality.
- A system administrator must enter the user's email address in the system configuration before the user can use the email options.
I use OpenText VM service and moving to Teams Phone system. Recording and transcript sent to email is great.